Dell Inspiron 15R 5520 touchpad not working correctly!

Question

I have had this laptop for only a week and am having problems with the touchpad.

Firstly the scrolling on the touchpad stopped working. I tried to fix it to no avail. The driver for the touchpad on dell website failed to download.

Now for some reason the left and right mouth buttons on the touchpads have stopped working too. The only way to click is by tapping on the touchpad itself.

How can I fix these problems?

DELL-Senthil S · Answer

Hi random mal,

Please run the custom test on touchpad (32 bit diagnostics). Use the link below to run the PSA hardware diagnostics.

http://dell.to/OUGnqT

To continue onto 32-bit Diagnostics, Press N for No when it asks you to Continue Memory Tests Press Y to Continue the Memory Tests, You can refer to the link below.

http://dell.to/oQPVeh

In case there are no errors after running the test, please try updating the touchpad driver using the link below.

http://dell.to/XcSZH4 windows 7

http://dell.to/W8QR3y windows 8

Please do reply for further assistance.

random mal · Answer

Thanks for the help. I tried the diagnostics and passed all tests. Also updated driver and restarted computer yet it still does not work. I've checked again inertial scrolling is checked.

Any other suggestions?

DELL-Senthil S · Answer

Hi random mal,

I am sorry for the delayed response, Please provide me the system service tag, I can check the system details and help you in further.

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag, so I may check the region/country from where the system was purchased and assist you accordingly. You could also click on Start Conversation to send a private message.

rameshgurla · Answer

touch pad not working dell inspiron

Betsayvargas · Answer

Hi Random Mal, like you I have had trouble with my Dell's touchpad, I honestly tried all the troubleshooting and even contacted dell support but they cant help because all they can provide is what they have in their resource.

But just this morning I got it working. haha, and its a simple trick. just go to the device manager and look for the unknown drivers if you have a couple just try the first one, then right click on the unknown driver, select properties, go to the details tab and on the property sections select Hardware IDs, and it will show you a list of some sort of alpha numeric character, then copy the one with the long wordings in it. then paste in in google like "ACPI\VEN_INTL&DEV_9C60&REV_0004 driver download" then google will help you find the driver suitable for your hardware.

And it got mine working. :)

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Dell Inspiron 15R 5520 touchpad not working correctly!

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