CelVance
1 Nickel

Dell Inspiron Audio

Jump to solution

I have an Inspiron 15 computer and its audio fluctuates. When playing music especially on external speakers it gets louder when it's pure vocal  but goes low when the music is supposed to be loud, like when all instruments especially the bass are to be naturally cranked up on a particular song. My audio driver of course is Realtek HD which is the default among all Inspiron users I guess but I'm wondering if the problem is beyond drivers. Is there any solution to this?

0 Kudos
22 Replies
Mary G
6 Indium

RE: Dell Inspiron Audio

Jump to solution

Post the exact model Inspiron 15 and age of the computer and maybe someone familiar with that model can help. Try checking and changing the Audio settings.

0 Kudos
Jim Coates
6 Gallium

RE: Dell Inspiron Audio

Jump to solution

Hello.

1. Go to Device Manager. Expand the Sound...Controllers category. Find your Realtek driver and right click. Choose to uninstall, but do not check the box to delete the files. Restart the laptop. Windows will remove the driver and rebuild it again from the files. What this does is to reset to default configuration, correcting any mis-configuration issue.

2. Check the Communication tab and make sure that "do nothing" is checked.

What this does is when the headphones are set to be the "communication device", it will make communication audio (for example voices over Skype) louder than music. "Do nothing" prevents it from doing that.

I don't think it is the problem you are having, but doesn't hurt to check it.

My audio driver of course is Realtek HD which is the default among all Inspiron users I guess but I'm wondering if the problem is beyond drivers.

3. Test the audio driver by switching between the Realtek driver and the Windows native audio driver.

1. Open the Device Manager (find it in the Control Panel, or type devmgmt.msc into the search box).
2. Expand the "Sound, video & game controllers" and right click on "Realtek High Definition Audio".
3. Select to "Update Driver Software".
4. Click on "Browse my computer for driver software".
5. Click "Let me pick from a list of drivers on my computer".
6. Put a check in the box "Show compatible hardware" if not already checked [but SEE NOTE].
7. In the list of devices, click "High Definition Audio" (the native driver).
8. Click "Next".
9. On the Update Driver Warning box, click "Yes" (install the driver).
10. Restart the laptop if prompted. If not prompted, sometimes you have to restart, sometimes not.
[To get back to the Realtek driver, do it again but reverse the names in steps 2 and 7.]

NOTE: if you have a 2-in-1 model and do not see a "High Definition Audio" option after step 6, then uncheck "Show compatible hardware". Then in step 7, if you see 2 "High Definition Audio" devices, select the 2nd one. On some models the native driver is called Intel High Definition Audio.

If you only have the symptoms with one of the drivers, then the other is at fault. If you have the same symptoms with both audio drivers, then it is very probably not a driver issue.


4. Update the audio driver and BIOS.

Inspiron 15

As MaryG said, better if you supply the full model name, not just the series. If you don't know it, here is a utility that can find it for you.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

0 Kudos
Saltgrass
4 Ruthenium

RE: Dell Inspiron Audio

Jump to solution

Since there are several threads regarding sound problems with the Inspirons, I have started doing some intense listening to see if I could pick up such variances or distortions.

I believe I have heard the volume variance as you describe on my new 17 7779 model.  It is way too early to have any conclusions but it seemed worse on one particular Headset.

But I was thinking if there were not some standard questions to ask with sound problems.  

Have you used the Groove Music app?  What are you using to play the sound and does it matter what type of file is being played?

Have you tried disabling the Internal microphone to stop any feedback?  I have even seen cases of mechanical feedback involved in certain situations.

Is Cortana set up and listening?

If you check the Windows Volume mixer, how is the volume of the output device set in relation to the primary output volume?

I am still trying to understand the meaning of the volume level meters in regard to the grey part which extends above the green area.  It doesn't seem to mean the same thing as the old red overdriven did.

I really like my Bluetooth headsets.  I don't have to worry about the plug in popup message and they seem to bypass the speaker output.

----------------------------------------------------------------------------------


XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

0 Kudos
CelVance
1 Nickel

RE: Dell Inspiron Audio

Jump to solution

I tried, nothing worked.

Model is Inspiron 3521. Realtek driver just updated prior to posting question here. Bios is 2015.

0 Kudos
CelVance
1 Nickel

RE: Dell Inspiron Audio

Jump to solution

Groove, Power media palyer, WMP, MuicBee. All the same output. Cortana is disabled. Volume mixer? System sounds is disabled (no sound).

Kindly guide me on how to disable (and re-enable) Internal microphone).

0 Kudos
Jim Coates
6 Gallium

RE: Dell Inspiron Audio

Jump to solution

nothing worked

It would be helpful if you supplied more details. Does "nothing worked" mean that you tested the audio driver by switching to the native driver, and the result of the test was that there was no difference?

If so, it means that it is not a problem being caused by the Realtek driver. Volume fluctuation is not a known issue on the Inspiron 3521. Did the problem exist before you updated to Windows 10?

Another test: lower the volume to about 50% and determine if the volume is still fluctuating.

Try checking the box "disable all enhancements".

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

0 Kudos
Saltgrass
4 Ruthenium

RE: Dell Inspiron Audio

Jump to solution

The Volume mixer is on the speaker icon right click.  I have been keeping it open for testing.  Get back to that in a minute.

The Internal Microphone is also on the speaker right click and select Recording devices.  Right click and select disable.

I was hearing the volume changes yesterday.  While watching the volume mixer it appeared when the sound level of the playback utility reached its peak the volume level would change.  Possibly some type of protection, although I don't know why.

The strange thing seems to be the grey levels represent what the volume level would be if you had it turned all the way up.  But it appears the grey bars reaching their max value could also be tied to the volume changes.  See attachment.  So for me, at this stage, I am not certain the computer is the culprit..

----------------------------------------------------------------------------------


XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

0 Kudos
Jim Coates
6 Gallium

RE: Dell Inspiron Audio

Jump to solution

Possibly some type of protection, although I don't know why.

That's why I suggested the test of lowering the volume. If the fluctuations cease at the lower volume then that would suggest protection.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

0 Kudos
CelVance
1 Nickel

RE: Dell Inspiron Audio

Jump to solution

The native driver works fine. Thanks for the guide.

I'm sorry sir, I was too excited to jump to the other options mentioned.

I tested both on my mp3's and movies and I just realized Realtek hd works well with movies as it has clear dialogs while bass and loud sound effects are controlled especially on scenes like crashing cars which is why it's not good for music - at least on my computer. The native driver has better bass for my mp3's.

Are there any alternative to Realtek you can suggest which is good for all kinds of sounds that I can try?

0 Kudos