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6826
March 8th, 2017 08:00
Dell Latitute E6230 Battery Issue
I just picked this up used and it was operating on battery just fine. Since I was unsure of the age of the battery, I powered down the system and pulled the battery out. When I replaced the battery the system would no longer start if AC was not present.
I have reseated the battery several times. Windows 10 is telling me that Battery 1 is not present and Battery 2 is 100% and fully charged. I do not have a second battery installed, just the single one.
The ePSA diagnostics do not show any issues with the battery.
Thanks,
John
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buddybu
5 Posts
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March 8th, 2017 09:00
Thank you for the quick reply.
BIOS setup shows the AC adapter as 130W. Battery Health is shown as Normal.
I have a new battery arriving tomorrow.
buddybu
5 Posts
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March 8th, 2017 09:00
I followed a suggestion found on another site to open device manager, expand batteries, remove battery entries and then refresh. The batteries are reinstalled as expected and now I get Battery 1 is 100% and fully charged and Battery 2 is not present, but my laptop will still not run on battery power. if I power down, remove AC and press the power button, nothing happens. If I replace the AC plug, then the battery charge light illuminates for a moment and then goes dark.
ejn63
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87.5K Posts
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March 8th, 2017 09:00
Does the system recognize the AC adapter or does it show "unknown"? F2 at powerup to check.
If unknown, the battery won't charge - next step: replace with a new OEM Dell AC adapter. If that doesn't solve the issue, next replace the DC jack -- and if that doesn't fix it, the mainboard.
If the AC adapter IS recognized, but the battery won't charge or power the system, next step: replace with a new OEM Dell battery.
If that doesn't solve the issue, it's a mainboard problem.
buddybu
5 Posts
1
March 9th, 2017 21:00
New battery arrived. When I attached it and then applied power, it immediately started charging. After a full charge was achieved, I disconnected the AC and the laptop booted just fine from the battery. So, it turns out my battery had just failed.