This post is more than 5 years old
5 Posts
0
20842
October 31st, 2012 15:00
Dell M4500 Dell Touchpad Does Not Allow Upgrade to Windows 8
I am trying to Upgrade from Windows 7 Pro 64bit to Windows 8 Pro 64bit on my Dell M4500. The install informs me I must uninstall the Dell Touchpad App in order to continue. I have done that which of course forces a restart and then of course reinstalls the Touch Pad. I have disabled the Touch Pad in the Bios but no love there. I disabled the Touch Pad in the Device Manager, still no go. 3 hours into the upgrade I cannot get past this screen. Anyone have advice on how to proceed?
No Events found!
cwm4
5 Posts
1
November 1st, 2012 10:00
I ended up just manually deleting the app from Program Files...Rebooted and away it went. Sadly it will leave a bit of a mess for cleanup later in the Registry but it is what it is.
DELL-Senthil S
4 Operator
•
2.5K Posts
0
November 1st, 2012 00:00
Hi cwm4,
You can uninstall the touchpad drivers through device manager. Please follow the steps below to uninstall the drivers through device manager.
Start > in search box type device manager > under the mice and other pointing devices > select the Dell touchpad> right click on it and uninstall and check the box (delete the software for this device).once you do the above steps the touchpad drivers will be completely uninstalled. Then you can try to do the win 8 upgrade process.
Please do reply for further assistance.
cwm4
5 Posts
0
November 1st, 2012 06:00
Yep did that, which requires a Windows Restart. As soon as the Windows 7 comes back up the driver is immediately reinstalled. I will try doing that then on the restart disabling it in the Bios to see if that keeps it form reinstalling automatically.
speedstep
9 Legend
•
47K Posts
0
November 1st, 2012 08:00
Try running the driver install again in Windows Vista compatibility mode and when it says do you want to modify or change choose remove.
cwm4
5 Posts
0
November 1st, 2012 08:00
Let me be a bit more clear.
I am running the Alps 7.1208.101.125 driver. The Windows Installation tells me I must uninstall it. So I click Uninstall the Alps Uninstaller pops up I click Uninstall and nothing happens the windows just sits there. Also if I attempt to call the Driver Uninstall myself I get the same results. It will not uninstall.
cwm4
5 Posts
0
November 1st, 2012 09:00
OK, it appears it is not the driver specifically but the DellTPad application in Program Files. I tried running it's Uninstap.exe both in Vista Compatibility Mode as well as "As Admin" and it brings up a Dialog titled "Uninstaller". It says...
You are about to uninstall "Touch Pad Driver". Are you sure you want to continue?
...I click OK and nothing happens.