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MahmoudEzzat
1 Nickel

Dell Precision 5510: Bluetooth headset vs WiFi connection

Hello, I'm using Dell precision 5510 workstation, when I connect my bluetooth headset .. my wifi connection is very unstable, I've changed my wifi modem settings to 802.11b/g/n to 802.11b/g, also changing the channel and that helped improving stability, however it's not completely stable yet .. when using the wifi bandwidth up to only 4 Mbps, the bluetooth connectivity gets extremely weak, and it's very frustrating ..
I've already updated my network and bluetooth drivers to the latest .. still didn't solve this interference issues.

Thanks in advance

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5 Replies
Moderator
Moderator

RE: Dell Precision 5510: Bluetooth headset vs WiFi connection

Hi there- can you let me know what wireless card your system has? 

Best regards,

Brad

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MahmoudEzzat
1 Nickel

RE: Dell Precision 5510: Bluetooth headset vs WiFi connection

Intel Dual Band Wireless-AC 8260

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Moderator
Moderator

RE: Dell Precision 5510: Bluetooth headset vs WiFi connection

I sent PM.


Best regards,

Brad

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jaklug
1 Copper

RE: Dell Precision 5510: Bluetooth headset vs WiFi connection

What's the resolution here?  I have the same problem and need help!

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Saltgrass
4 Ruthenium

RE: Dell Precision 5510: Bluetooth headset vs WiFi connection

I just noticed something on my system which has an AC 3165.  I could pair the headset fine and then connect.   But after powering down and back up, it would not connect.

I noticed the Win 10 Bluetooth page showed the headset as connected but the Playback devices from the speaker icon showed it down.  I turned off the Bluetooth switch and then turned it back on and the headset repaired and connected.

The situation in this thread seems to be the device is not maintaining the connection.  Maybe it is losing the connection and once it does that it won't renew the connection.

The 2.4 GHz Wi-Fi radio can interfere with the Bluetooth signal.  Try the operation is another location and moving the headset to different positions fin reference to the computer.

The headset itself may also be involved.  Newer systems, like the 8260 use Bluetooth 4.2, I believe.  If the headset is older there may be compatibility problems.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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