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8489
June 10th, 2015 04:00
Dell R15/n5110 keyboard keys suddenly stopped
I have this Dell n5110
At first I began to hear some Tuc-Tuc-squeeze sounds from inside the laptop, they were separate and occasional, but lately they appeared as 5 sounds together and the laptop sometimes hangs in rhythm with the sounds.
After that some keyboard keys stops working , at all !!
Every day more keys stops working !! now I have a few keys left.
I tried to Restart , turning power off , taking off bios battery , even reflashing the bios, still nothing seems to change.
I tried to plug in a usb keyboard and that worked fine
Do I have to replace my keyboard? would this solve it? could this issue happen again?
SOS !!!
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DELL-Hemalatha
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2.8K Posts
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June 10th, 2015 05:00
Hi,
How about in safemode? Do the keys work?
Have you tried on different applications (notepad, doc, emails)??
Was there any liquid spill situation in the past?? (trying to rule out any possibilities ).
At first try to replace the keyboard, as its a low cost commodity, if still doesn't work, then can think of motherboard.
Do PM us the system tag#.
Regards
maen.khaled
6 Posts
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June 10th, 2015 15:00
yes I have tried multiple applications, I even tried in boot dos environment
and No =, there were no moisture situation at all
But how could this end up to mother board ?
maen.khaled
6 Posts
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June 10th, 2015 15:00
Yes I tried those keys in multiple applications and even in boot dos environment, nothing seems to work.
and No , there were no moisture spoiled.
and it has spreaded to more keys than the time i first posted this!
and how could it be related to motherboard?
DELL-Hemalatha
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2.8K Posts
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June 11th, 2015 20:00
Hi,
There are connectors in this situation we suspect. The cable connector on the keyboard, the second one is possibly the keyboard connector on the motherboard.
The slots and connectors can go faulty for many reasons/unknown reasons as well.
You can try reseating the keyboard .
If your machine is under warranty, we can get it repaired.
Regards
maen.khaled
6 Posts
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June 14th, 2015 14:00
The keyborad itself was faulty , II've replaced it and it works , Thanks