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September 5th, 2013 15:00
Dell Studio 1537 keyboard issue
my friend spilled some liquid on my laptop yesterday and from then my keybaord isnt working fine...i tried removing the battery..drain the power in the laptop and then place the battery again and checked...most of the keys are working but not all....then i tried diagnosing my lapto by pressing F12 at bootup..when it was check the keyboard i got the error code 2C00:0423 and the message KEYBOARD -Struck key detected....after that i had to restart my laptop and then this keyboard starting acting different...again i had to remove the battery like i said before and then most of the keys started working.... even now some 6-8keys are not working (shift,scroll keys,number lock,delete question mark etc...)
can you please let me know how to fix this problem..thanks in advance
DELL-Kalyan S
750 Posts
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September 5th, 2013 17:00
Hi karthik83,
Welcome to Dell community!
Keyboard needs to be replaced. If your computer has active warranty with complete care, I can assist you in arranging the part replacement. Refer the following link to check the computer’s warranty status: http://dell.to/19jog3q
If the computer has active warranty with complete care, please send me the service tag and registered owner’s name on the computer in a Private Message. To send me a Private Message, click my User name, and then click Send a Private Message.
If the warranty on the computer has expired, you may contact our expired warranty services to purchase/replace the compatible parts. Please refer the following link that has contact details for our Expired Warranty Services: http://dell.to/14Zllxk