I have had exactly the same problem yesterday (same computer, same age, update to build 1703), I solved it by opening the device manager, making a right click to the amd driver, switching to properties, driver and choosing the button previous driver. The version 8.970.100.9001 was instantly installed and I could work right away with the 1366*768 resolution, no backup, no restart was necessary....Good Luck
The driver is, according to ATI, the latest for my laptop. I reverted to a saved image from earlier in November last night and all seemed fine. I figure that sometime today, the laptop will attempt to install the update again. It appears (?) that the update didn't recognize the display since I think the system thinks it's a generic. If the next update results in the same issue, I'll try updating from the device driver. If it says that the latest driver is installed, I don't know how to proceed.
Newer drivers are not always better. I have a system with an Intel HD Graphics 4600 GPU and newer driver versions for years have had an issue where they’ll show an extra 4 displays that don’t exist if Hyper-V is installed, so I’ve had to disable automatic driver delivery via Windows Update in order to prevent my system from being broken constantly. Fortunately that option is available on the Pro versions of Windows.
JanGaertner
1 Message
2
November 25th, 2017 07:00
I have had exactly the same problem yesterday (same computer, same age, update to build 1703), I solved it by opening the device manager, making a right click to the amd driver, switching to properties, driver and choosing the button previous driver. The version 8.970.100.9001 was instantly installed and I could work right away with the 1366*768 resolution, no backup, no restart was necessary....Good Luck
ieee488
4 Operator
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11.1K Posts
0
November 25th, 2017 04:00
Is the driver for your laptop a Win10 driver?
You may want to search on the ATI website for a newer driver than the one on Dell.com
tloewenberg
1 Rookie
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34 Posts
0
November 25th, 2017 05:00
The driver is, according to ATI, the latest for my laptop. I reverted to a saved image from earlier in November last night and all seemed fine. I figure that sometime today, the laptop will attempt to install the update again. It appears (?) that the update didn't recognize the display since I think the system thinks it's a generic. If the next update results in the same issue, I'll try updating from the device driver. If it says that the latest driver is installed, I don't know how to proceed.
jphughan
9 Legend
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14K Posts
0
November 25th, 2017 10:00
Newer drivers are not always better. I have a system with an Intel HD Graphics 4600 GPU and newer driver versions for years have had an issue where they’ll show an extra 4 displays that don’t exist if Hyper-V is installed, so I’ve had to disable automatic driver delivery via Windows Update in order to prevent my system from being broken constantly. Fortunately that option is available on the Pro versions of Windows.