Dell Support Charges????

Hello - last week I posted a forum question about my WiFi driver but didn't get any response to my Q so I called Dell Tech Support.

After I described my problem the tech told me I would be charged $63. At that time I asked him if the charge applied if the problem wasn't fixed. He replied - without any disclaimer - that if the problem wasn't fixed, I wouldn't be charged. He also said WiFi issues are easily solved. I accepted that and gave my card # for payment.

Then began a 2hr 40 min marathon of the tech trying this, that, and everything else - none of which worked. (My problem when trying to install the driver is an error message that says Install cannot find a file.) Finally the tech said he was very sorry and that most WiFi issues are handled in 20-30 minutes. He concluded by telling me the only thing I can do is reinstall Windows - the nuclear option which I really don't want to do.

When the tech told me that, I asked if I would be charged and he replied that hardware problems are always charged - fixed or not. A statement that is at complete odds with what he told me at the beginning of my call. I also pointed out to him that everything he had done attempting to fix the problem was software oriented and his nuclear option was software oriented. But the charge now appears on my credit card statement.

I am going to dispute this charge with my bank. Does anyone think I might have a chance of getting it reveresed or maybe they can provide some advice on challenging the charge?

Thanks all.....