Dell Wireless 1397 WLAN Mini-Card

Hi Bianca,

Please check in safe mode with networking if you are able to go online.

To check in safe mode with networking follow the below steps:

1) Restart the computer.

2) Keep tapping F8 on the Dell Logo Screen.

3) Once the computer enters Advanced Boot Option, select Safe Mode with Networking and press Enter.

Check if the computer is able to go online in safe mode with networking.

If you are able to go online in safe mode with networking reboot the computer normally and run MS fixit. Use the below link

Link: http://bit.ly/HPsyBy

Click the link above and select Run now.

If you are unable to go online in Safe mode with networking, try Power cycling the modem by removing the Ethernet cable from the modem. Reconnect the Ethernet cable and check the internet connection.

Check in Device Manager if there are any alerts on the Network Adapters.

Procedure to navigate to device manager:

1) Click “start”.

2) Type “Device Manager” in the search box.

3) Select “Device Manager “in the list.

4) Click the “Network Adapters”.

If there are any alerts, install the wireless card drivers from the Resource Dvd which was shipped along with the computer. If you do not have the disk use the link below to install the wireless drivers for the computer.

1) Visit the following website: http://dell.to/17F08dH

2) Enter the Service tag of the computer in the box provided and click “Submit”.

3) In the next page, click drop down arrow to select the Operating System which is installed in the computer.

4) Under category Network, select the wireless network drivers accordingly and click “Download File” and save the file on desktop.

5) Run the downloaded file and restart the system.

6) Try connecting to the internet and check.

Please try the above steps and post the results.

i had to re-install windows a couple of month back and now my Dell Wireless 1397 WLAN Mini Card doesnt work proplerly anymore.

By re-install Windows, do you mean you did a PC Restore or something else?

Hey thanks for ur answers. its not like i cannot go online its just that its really slow.

I had to reboot the laptop with the OS disc.

Hi Bianca,

Please run MS fixit from this link: http://bit.ly/HPsyBy

Click the link above and select Run now.

Check and let me know how it goes.