Dell XPS 13 2 in 1 - Freezing issues

Thank you for the reply!

I had earlier updated the BIOS with the latest version and updated all other components of dell as well after which I started facing the problem.

I ran the diagnostics in f12 and all the tests passed.

I noticed that in BIOS also my mouse just hangs for a fraction of a second.

I reset my laptop and reinstalled windows but the same issue exists.

I can't see the clock in the bios. The mouse was hanging just for a fraction of a second.

I noticed that while playing youtube videos, for that fraction of a second the CPU is at 100% in task manager. It is just for a fraction of a second. This probably causes that freeze

Sometimes my web browser hangs for 1-2 seconds while loading the webpage.

I have DELL XPS 9365

Hi RUHMON,

Thank you for the update.

What is the exact system model?

When in BIOS, you have stated that "I noticed that in BIOS also my mouse just hangs for a fraction of a second." Did the system clock freeze in BIOS at that point and then resume?

Kindly confirm this, as it might be a hardware issue.

Also, please private message me the service tag, so I could check the warranty details.

Let us know if you have any other queries.

The only place I have really noticed a delay is when I do a two finger scroll.  It seems if I don't put the fingers down first, the scroll will delay a second or so.

There are many things running on these systems which take processing time.  From Anti-viruses to Waves audio polling the Audio plug for activity.  If it is really bad you may be able to see something jumping to the top of the CPU utilization column in Task Manager.

If Task Manager doesn't find anything you might go up to the Resource Monitor and if that doesn't help you could try Process Monitor from System Internals.

I would check for you but since I have not seen the problem you seem to have it would do no good.

I have updated my system with a higher quality M.2 PCIe SSD.

Thanks for your reply.

It's very strange on my laptop, when running a youtube video , if I open another tab, the firefox browser takes more than 100% of the CPU and it hangs for 1-2 seconds. Same thing with chrome as well.

I don't recall this issue when I used the laptop out of the box and remember that this happened after I updated from dell and windows. Since I reset my laptop, I'm thinking it is one of the firmware updates that is causing this issue. Bios and Intel Chipset update.

Hi RUHMON,

Thank you for the update.

If the system was working fine earlier, then perform a system restore to restore the machine to an earlier point where it was working fine - http://bit.ly/1JEw2ov 

Kindly test the system in safe mode with networking and the builtin admin account as advised in my previous post.

Let us know if you have any other queries.

If you are running Chrome, it eats up a lot of system memory .. you might want to check how yours is doing.  I do not know about Firefox.

Ruhmon, I think I have the same issue and was able to find a solution.

When I go to Task Manager(ctrl+alt+del) then Performance, I'm only getting 0.3GHz of speed!

I disable SpeedSet BIOS (Reboot then F2 to access BIOS). In BIOS, click Performance tab and UNCHECK enable SpeedSet. It may reduce battery life to 1-2hours but increase speed dramatically! You can check back Task manager after disabling SpeedSet. My speed became 1.29GHz!! Hope this helps.

I tried call these options but am still facing the issue. In Safe mode the issue was less persistent. I have already factory reset my device but am still facing the same problem.

I am assuming this may be due to the below firmware updates that I did recently.

1. BIOS Update

2. Toshiba SSD update

3. Intel Chipset update.

Is there any way to return back to the previous firmware for all these three?

Hi RUHMON,

Thank you for the update.

Kindly private message me the service tag of the system and your name. I shall check the warranty details and advise further course of action.

Let us know if you have any other queries.

chiefchie, I tried disabling the speedstep but the problem still persists. It is an occasional freezing of just about a fraction of a second while browsing, typing and watching youtube videos or just scrolling through gmail. Sometimes it freezes for 1-2 seconds.  

I will try downgrading the bios and other firmware and keep this forum posted on the results.

I downgraded to the previous version of the BIOS and now my CPU levels are down, they hardly touch 100% , with the BIOS upgrade the CPU frequently touched 100% causing frequent freezes.

The freezes are quite down now and happen once in a while. A much better situation.

I wonder if the current less freezes has anything to do with the Toshiba SSD firmware upgrade. I would need to check that.

Hi I have exact the same problem in the XPS 2 in 1 I just bought. It is very frustrating. Have you found a solution? I have tried downgrading and re-installing windows with no luck.Still I get frequent freezes when I am browsing.

Did anything in the prior posts effect you in any way?  Some mention about a Bios Update, which one are you running?