Dell XPS 13 laptop battery swollen and touchpad lifted.

Your answer is not acceptable. In My company, I have dozen of laptops in my company. I only saw a battery inflating in a very old Macbook (7 years old). I'm ok with you that a battery performance decrease in time but it should not inflate and destroy the hole computer!!! And the BIOS & Windows tell that the batterry is in good health.

Congratulations, Vince, I agree with you 100% that a failed/dead battery should not damage an entire laptop. Good news that Dell France has agreed to repair your laptops at no cost. When I'm ready to get mine repaired, I will tell Dell USA about your case and expect my 9333 machine to be fixed at no cost also. Keep us posted here with progress on your no-cost repairs from Dell so that others like me can use your case as precedent to get other 9333 machines like mine repaired at no cost as well.

Hello

Dell will send a guy tomorrow to fix the 2 laptops. I don't know yet if he'll change the battery or also the touchpad.

I'll keepp you updated

Regards

Hi!

A Dell technician came this morning to change touchpads & batteries. Defective 2 XPS 13 9333 laptops are now runing fine with a brand new battery.

Thank you Dell!

Another Dell XPS 13 9333 with the same problem. Bought in UK in September 2014. It came with Windows 8.1 which I have since upgraded to Windows 10.

I had no idea what the cause of the raising of the touch pad was, although I noticed it got worse in hot weather.

How do you go about ordering a replacement battery if Dell are not supplying them?

I checked the invoice and the battery is listed as:

451-BBFJ : 6-Cell Battery (built-in)

Presumably 451-BBFJ is a Dell internal number?

Is there some industry standard number/size that you can use?

I just noticed vince_mnstr's story. So it seems Dell do actually have a supply of these batteries?

I haven't seen a Dell battery for this laptop on their website...