I bought my XPS 15 in December 2015. The battery is swelling and lifting the trackpad above the laptop case.
I am finding the trackpad increasingly difficult to use, and I am afraid that the battery will rupture and destroy the computer and/or injure me!
I went to your site to obtain a replacement battery. But the site says you no longer offer the battery for this computer model!
So, after 1.5 years, having spent over $1,600, you decide to drop support for a product?!
I only have Dells, 2 XPS desktops, the XPS 15, and I just bought an Inspiron 15 5000 on June 3, 2017.
How about some help?
This is the battery that is currently installed and my system info:
Last Scan: Battery (Manual) Monday, July 24, 2017 8:01 :54 AM
Microsoft ACPI-Compliant Control Method Battery
Battery Name: DELL 1 P6KD54
Manufacturer Name: SMP
Manufacture Date: 10-17-2015
Battery Serial Number: 1409
Designed Capacity Percentage: 83
Current Charge Percentage: 100
Current Charge: 84 Wh
Full Charged Capacity: 70.04 Wh
Designed Capacity: 84 Wh
Voltage: 12.97 V
Product XPS: 15 9550
Service Tag: <Service tag removed>
Express Service Code: <Express service code removed>
I cannot pull the battery without a replacement. Can someone who knows help with the correct and better replacement battery?
The system will run just fine with the battery removed. Leaving a swollen battery installed is not good from a safety standpoint - get rid of the battery NOW.
I cannot, as I just ordered the tool to remove the back cover...But can someone please answer my question?!! What is the replacement battery for this as Dell no longer provides one???!! If you don't know, then please stop with advice I do not need!
The part number Dell is recommending as a replacement is T453X -- it uses LG Chem battery cells rather than the Simplo battery that's been installed in many of these.
If you search you will find these available online at many places.
Thanks for your post.
Please contact Dell Tech Support in your country before you go out and purchase a new battery, just to see what other options might be available to you.
I am "out of warranty" and Dell has not been helpful. This is a very big problem apparently from what I have seen, and Dell should be reaching out to its loyal customers to offer replacements. Instead they have apparently decided to not even stock a replacement battery for a computer that is just a year and half old! I have had to purchase a Torx Screwdriver set and a battery for something Dell should have supported...Not happy!
So, you called Dell Tech Support for assistance with this issue? Apologies that the agent was less than helpful.
Please contact me privately, include the Service Tag number from your computer, and the agent's information as well. I'll be happy to look into this for you.