Dell XPS 15 (9550) Battery swelling, need replacement but none offered on Dell Site

Get the battery out of the system - NOW.  Then worry about ordering a replacement.

The part number Dell is recommending as a replacement is T453X -- it uses LG Chem battery cells rather than the Simplo battery that's been installed in many of these.

If you search you will find these available online at many places.

Thank you! I will check online and order a new battery...

I cannot, as I just ordered the tool to remove the back cover...But can someone please answer my question?!! What is the replacement battery for this as Dell no longer provides one???!! If you don't know, then please stop with advice I do not need!

I cannot pull the battery without a replacement. Can someone who knows help with the correct and better replacement battery?

The system will run just fine with the battery removed.  Leaving a swollen battery installed is not good from a safety standpoint - get rid of the battery NOW.

Hi wattride,

Thanks for your post.

Please contact Dell Tech Support in your country before you go out and purchase a new battery, just to see what other options might be available to you.

I am "out of warranty" and Dell has not been helpful. This is a very big problem apparently from what I have seen, and Dell should be reaching out to its loyal customers to offer replacements. Instead they have apparently decided to not even stock a replacement battery for a computer that is just a year and half old! I have had to purchase a Torx Screwdriver set and a battery for something Dell should have supported...Not happy!

So, you called Dell Tech Support for assistance with this issue?  Apologies that the agent was less than helpful.

Please contact me privately, include the Service Tag number from your computer, and the agent's information as well.  I'll be happy to look into this for you.

I have the same issue with the battery pushing the trackpad out of my 9550. Since it is out of warranty I don't seem to be able to contact support at all. What is the correct way to find out a suitable replacement part?

I was out of warranty too...but Dell is offering to do an at home repair...and they are supposed to come with the parts (battery and trackpad), next week...no charge. Contact Dell and see.

Aggresive exchanges do not help anyone so Wattride I woudl just try to appreciate people trying to help you. ejn63 is right, your first priority should be to get the battery out. "tools" to replace it. do oyu mean a Torx 5 and a Phillips screwdriver? I think those two tools should take you almost all the way. you can unscrew and unplugg the battery from the motherboard and kee the battery in a safe adn contained bag (if it explodes or else, the whole MoBo will be ruined) and the computer will keep running while plugged to the wall.

On how to get a replacement, I would suggest also look into batteries for the Precisision 5510; is the same computer basically and workstatiosn lines tend ot have longer lived support.parts availability.

If you will look at my most recent reply, I was able reach Dell, they have acknowledged this systemic problem, and are fixing the XPS 15 I have for free, even though it is "out of warranty". I encourage anyone with the same problem with their XPS 15 to contact Dell support and get their laptop repaired.

If you will look at my most recent reply, I was able reach Dell, they have acknowledged this systemic problem, and are fixing the XPS 15 I have for free, even though it is "out of warranty". I encourage anyone with the same problem with their XPS 15 to contact Dell support and get their laptop repaired.

I have the same problem and will contact Dell.  Will let you know how it goes.