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Dell XPS 17 L702x NOT CHARGING
Hi, I have a big problem with my laptop.
The battery won't charge, eventhough it is plugged in(the blue light from the ac adapter is on).
When I start Windows, in the lower right corner where the battery icon is, it says: "0% available, plugged in, not charging".
Laptop model: Dell xps 17 L702x
I would really appreciate it if someone could help me.
Thanks,
Bepsy
ejn63
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December 18th, 2013 08:00
Go into the BIOS setup (f2 at powerup) and check to see whether the AC adapter is listed as "unknown" or "not installed". If it is, try a new Dell OEM AC adapter - if that doesn't solve the problem, replace the power jack inside the system - and if that doesn't solve it, replace the mainboard.
Bepsy
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December 18th, 2013 09:00
Dear EJN63,
Thanks for the reply.
I've just checked the Bios setup and the Ac adapter is listed as UNKNOWN.
How can I replace the power jack?
ejn63
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87.5K Posts
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December 18th, 2013 09:00
Try a new Dell AC adapter first. If that doesn't solve the problem, replace the jack:
http://www.parts-people.com/index.php?action=item&id=10298
Service manual:
http://www.dell.com/support/Manuals/us/en/19/product/xps-l702x
Bepsy
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December 22nd, 2013 05:00
Thank again for the reply!
I've tried a new ac adapter and it still doesn't charge the battery.
I was thinking about renewing my warranty and call Dell to solve my jack problem. Is this included in the warranty?