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Last reply by 10-14-2016 Solved
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Dell Xps l502x error code

problem: when I shut down the laptop, it automatically restarts and fan rotating with high speed I did diagnose test. I found this error Msg: Hard Drive 0 - self test unsuccessful. Status: 79 Msg: Error code 2000-0142 Suggest me what should I do
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10 Diamond

The hard drive has failed - you need a new, 2.5" SATA notebook drive.

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10 Diamond

The hard drive has failed - you need a new, 2.5" SATA notebook drive.

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Moderator

Hi YNAVEEN93,

You could purchase the HDD here - http://bit.ly/2eacfe7

If you prefer a paid service from Dell, then you could contact our team to get a quote for a paid service call - http://dell.to/1vnT6CQ

Also, you would need a copy of the OS to be installed on the new HDD.

Let us know if you have any other queries.

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