So you are saying you sent the notebook to Dell to have WHAT fixed?? Then when you got it back the video didn't work correctly and you are getting those errors from the diagnostic program. Am I correct??? Sounds like they screw-ed something up when they were fixing what was wrong with it the first time. You have no other option than to call them and have them send out another video card or send it back to them to fix it.
Although I didn't read any of the codes you posted, and don't really know what they mean, they are fairly simple to understand. The video memory on the card is bad/shot/dead and fails at every memory address. The video card needs to be replaced.
The one thing I have learned is if they won't send a tech out, I have 3 notebooks 2 with complete care NBD and gold tech support and 1 with just the 3 year regular warranty, my i8200, have them ship the parts to me and I'll change them out. I've had it with sending stuff back to be fixed. It never comes back totally fixed and usually the most important stuff isn't done or it come back worse then when I sent it in.
viper11885
791 Posts
0
July 5th, 2004 18:00
schootre
250 Posts
0
July 5th, 2004 19:00
They don´t speak german or englich and I had no vidio problems befor I sent it to them...
Ed C
2 Intern
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3.2K Posts
0
July 5th, 2004 21:00
So you are saying you sent the notebook to Dell to have WHAT fixed?? Then when you got it back the video didn't work correctly and you are getting those errors from the diagnostic program. Am I correct??? Sounds like they screw-ed something up when they were fixing what was wrong with it the first time. You have no other option than to call them and have them send out another video card or send it back to them to fix it.
Although I didn't read any of the codes you posted, and don't really know what they mean, they are fairly simple to understand. The video memory on the card is bad/shot/dead and fails at every memory address. The video card needs to be replaced.
Ed C
2 Intern
•
3.2K Posts
0
July 5th, 2004 22:00
The one thing I have learned is if they won't send a tech out, I have 3 notebooks 2 with complete care NBD and gold tech support and 1 with just the 3 year regular warranty, my i8200, have them ship the parts to me and I'll change them out. I've had it with sending stuff back to be fixed. It never comes back totally fixed and usually the most important stuff isn't done or it come back worse then when I sent it in.
Good Luck
schootre
250 Posts
0
July 5th, 2004 22:00
I had to send it in because it hung in hibernation and would not boot.
It also needs a mouse botton,a key board,and a meda bay latch spring.They did not fix.Also they forgot
a screw for the video card and the clip for the ribbon cable on the key board is broke.
schootre
250 Posts
0
July 5th, 2004 23:00
Well,I ran the digs on the outher stuff (passed)and on reboot it found the card, go figer
Ed C
2 Intern
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3.2K Posts
0
July 6th, 2004 00:00
schootre
250 Posts
0
July 6th, 2004 00:00
schootre
250 Posts
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July 6th, 2004 15:00
luisalbert
13 Posts
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July 6th, 2004 22:00
your problem is with video card, seems to be damaged, call dell tech support and, if the system is under svc contract, it will be replaced
video card didn't pass the diag
schootre
250 Posts
0
July 12th, 2004 16:00