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6597
July 10th, 2011 23:00
Dell shipped wrong Display with new XPS 15
Ordered new laptop 6/29/11 with 15.6FHD B+RGLED TL (1920x1080). Just received it. Shipping invoice says 320-1673 15.6FHD TLF B+RGLED LCD L50xX, but when I tried to adjust resolution, only went to 1366x768. Called Dell support and they verified wrong display, going to send correct one to local tech who will install.
This ever happened to anyone else? How can this slip by a company with what I assume is an automated production line which checks these things? Is there a chance local tech will not be able to make correct change? I hear there are different cables, etc, besides different display.
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ejn63
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July 11th, 2011 06:00
You're better off sending the system back for replacement than you are allowing a technician to dismantle a brand-new system for repair.
skybro18
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May 9th, 2012 00:00
This happened to me, I'll have to do the same :(