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Device Manager errors
After a fresh W10 1703 fully updated install on a 3148 Inspiron laptop, four OTHER DEVICES appear in Device Manager: PCI Data Aqquisition and Signal Processing Controller and three 'unknown devices.' "Drivers not installed; no compatible driver can be found."
Intel's update utility reports nothing missing. SFC is good and PC operation is normal.
The errant entries are redetected at boot even if disabled, or uninstalled via Safe Mode.
Best I can tell, these are all related to the Intel Dynamic Platform and Thermal Framework, as suspected. Earlier, two drivers with that general designation, yet unique, were added after the install.
Problem is, the drivers listed by Dell for the 3148 are tagged W8/8.1, and there are several - different from those Dell had available a few months ago - so it's not clear which, if any, apply to W10. Perhaps you do. In reality, more recent drivers may be in force.
DELL-Infant R
331 Posts
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July 9th, 2017 19:00
Hi krosnafone,
Thank you for writing to the Dell Community Forum.
Install the below drivers in the below sequence,
Intel Chipset Driver - http://dell.to/2tE8kKs
Intel Management Engine Interface Driver - http://dell.to/2txtScZ
Intel Rapid Storage Technology Driver - http://dell.to/2u1xHru
Intel Dynamic Platform and Thermal Framework (DPTF) Driver - http://dell.to/2t3E0qy
Intel Virtual Buttons Driver - http://dell.to/2uZRvZR
Intel HD Graphics Driver - http://dell.to/2sESu0L
Realtek High Definition Audio Codec Driver - http://dell.to/2uGvks6
Dell USB 3.0 to Lan Dongle Driver - http://dell.to/2t3bqFL
Dell TouchPad Driver - http://dell.to/2tExeJG
Intel 8260/7265/7260/3165/3160 WiFi Driver - http://dell.to/2tEGQUP
Dell Wireless 1708 Bluetooth Driver - http://dell.to/2uZNhBh
Intel Wireless Display Application - http://dell.to/2sEUSoi
If there is still any ? or ! marks next to devices, please send us the screenshot of the same.
Kindly get back if there are any further queries.
For me to better assist in troubleshooting, please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.
krosnafone
14 Posts
0
July 9th, 2017 21:00
Very fine. The Dynamic Platform and Thermal Framework (DPTF) Driver was the fix, and I stopped there, believing that the remaining items are already on-board and working well.
However, this driver does throw a DPTF error in Event Viewer. Tried the 00 version and although the package stated "success" the EV reported that install failed. Testing M3800_System-Utilities_Driver_4Y5PH_WN_7.1.0.2106_A00.EXE now. No failure message. Hopefully it's doing the job.
In the earlier incarnation on the laptop I recall that Programs and Features listed two 'thermal' drivers. Each had a different task. There were no DPTF errors. Please share any further insights.
Thanks for the straightforward, knowledgeable response. Best, kros
DELL-Infant R
331 Posts
0
July 10th, 2017 20:00
Hi krosnafone,
Request you to please try previous version using this link http://dell.to/2uch6Co, it’s the version A00. Sometimes the downloaded file could have got corrupted and you would have to download the file again or try downloading another browser.
You can check the reason for the error, please go to %SystemRoot%\inf and open the file in notepad. Search for DPFT for the error as to why it failed, you please also refer to this link http://bit.ly/2sYQe8I for help.
Before the installation of the Intel Dynamic Platform Thermal Framework Driver, under device manager you would see PCI Data Acquisition and Signal Processing Controller along with other unknown devices. Once it is installed it would be updated to:
Intel Dynamic Platform Thermal Framework Generic Participant
Intel Dynamic Platform Thermal Framework Manager Participant
Intel Dynamic Platform Thermal Framework Memory Participant
Intel Dynamic Platform Thermal Framework PCH SPTACPI Participant
Intel Dynamic Platform Thermal Framework Processor Participant
krosnafone
14 Posts
0
July 11th, 2017 07:00
Appreciate the insight and pointers. M3800_System-tilities_Driver_4Y5PH_WN_7.1.0.2106_A00.EXE, if it's actually doing the intended task, showed no errors. Regards.
DELL-Infant R
331 Posts
0
July 11th, 2017 18:00
Hi krosnafone,
You're welcome and looks like everything is working fine on the system now :)
Kindly get back if there are any further queries.
krosnafone
14 Posts
0
August 11th, 2017 12:00
Following up on another aspect of this thread...
The fresh install included basic BlueTooth drivers, and that feature works reasonably well.
However, install of the above recommended http://dell.to/2uZNhBh Dell 1708 BT package, while it adds a BT control panel, degrades audio. The effect is loosely similar to a flanging - watery and phase distorted..
Disabling various BT items in Device Manager doesn't help - and usually kills communication. When 1708 drivers were removed, BT speaker audio returned to normal.
krosnafone
14 Posts
0
August 13th, 2017 12:00
BTHUSB event ID 34
"The local adapter does not support an important Low Energy controller state to support peripheral mode..."
This pops up as a warning in Event Viewer every time the 3148 laptop is booted or awakened from sleep.
This fresh install included basic BlueTooth drivers, and that feature works reasonably well.
However, install of a Dell tech's recommended http://dell.to/2uZNhBh 1708 BT package, while it added a BT control panel, degraded audio. The effect was loosely similar to a flanging - watery and phase distorted. The update was uninstalled.
Disabling various BT items in Device Manager doesn't banish the warning - and usually kills communication. When 1708 drivers were removed, BT speaker audio returned to normal.
As a further test, "Allow the computer to turn off this device to save power" has been disabled where available under Device Manager performance tabs for Bluetooth entries - to no effect.
BT works. and it's understood that the warning is benign. And it's seen on other Dell laptops. Can it be eliminated?