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16942

March 5th, 2010 18:00

Display Problem (may not be display driver-related) PLEASE HELP!

Hello

I seem to be having multiple problems all at the same time (all of which may or may not be related) but let me start from the beginning.

This all started when I tried to connect my Inspiron 1720 laptop to our television.  For some reason my laptop froze, the image on both my computer and TV had white lines across it, and so I turned off my system since it was locked up.

I restarted and began having display problems - first windows were not opening in the desktop area.  They would open in the system tray, but were "unreachable" by the mouse.  I played with display settings and got the screen to fit...but now seem to have 2 primary problems:

PROBLEM 1:

Whenever I play games, view pictures, or Windows Media Player, I see strange "plaid boxes."  However, the desktop is fine and everything else appears to work fine.  I contacted NVIDIA and I have installed different driver versions, as well as the OEM (Dell's) driver's - all did not work - I still saw the distorted images when playing games, viewing pictures, and videos.

Here are screenshots of what I am seeing:

http://farm5.static.flickr.com/4071/4403188069_1763fa3004_b.jpg

http://farm3.static.flickr.com/2796/4403188189_d038e5a78c_b.jpg

http://farm5.static.flickr.com/4035/4403953004_c3f93b7cae_b.jpg

PROBLEM 2:

This problem may stem from the original TV incident.  When I click on Display Settings, my computer shows another monitor connected, but there isn't one.  I try disabling it (or deleting one of them) and it goes right back to the Generic PnP (before this happened, I could have sworn the Generic non-PnP monitor was the default, but if I choose that option, everything disappears but the wallpaper and I am unable to do anything. 

Here is a screenshot of what I am seeing:

http://farm5.static.flickr.com/4028/4410180328_ff4c206cf7_b.jpg

If I go to DISPLAY SETTINGS - ADVANCED - TROUBLESHOOT I am unable to turn off acceleration because the box is faded.

Also, my system info:

OS Name    Microsoft® Windows Vista™ Home Premium
Version    6.0.6002 Service Pack 2 Build 6002
OS Manufacturer    Microsoft Corporation
System Manufacturer    Dell Inc.
System Model    Inspiron 1720
System Type    X86-based PC
Processor    Intel(R) Core(TM)2 Duo CPU     T7700  @ 2.40GHz, 2401 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date    Dell Inc. A04, 11/5/2007

DISPLAY:


Name    NVIDIA GeForce 8600M GT
PNP Device ID    PCI\VEN_10DE&DEV_0407&SUBSYS_01F21028&REV_A1\4&21A7BA7D&0&0008
Adapter Type    GeForce 8600M GT, NVIDIA compatible
Adapter Description    NVIDIA GeForce 8600M GT
Adapter RAM    256.00 MB (268,435,456 bytes)
Installed Drivers    nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Driver Version    8.17.11.9562
INF File    oem19.inf (Section001 section)
Color Planes    Not Available
Color Table Entries    4294967296
Resolution    1440 x 900 x 59 hertz
Bits/Pixel    32
Memory Address    0xFD000000-0xFDFFFFFF
Memory Address    0xE0000000-0xF3FFFFFF
Memory Address    0xFA000000-0xFEAFFFFF
I/O Port    0x0000EF00-0x0000EF7F
IRQ Channel    IRQ 16
I/O Port    0x000003B0-0x000003BB
I/O Port    0x000003C0-0x000003DF
Memory Address    0xA0000-0xBFFFF
Driver    c:\windows\system32\drivers\nvlddmkm.sys (8.17.11.9562, 10.98 MB (11,515,752 bytes), 3/5/2010 8:34 PM)

Please help!

9 Legend

 • 

87.5K Posts

March 5th, 2010 18:00

Replace the video card - it is failing.

 

9 Posts

March 5th, 2010 22:00

Did you try any sys recovery options? (including sys recovery /re-installing the os?it may be that there was an error when you connected to the tv that caused your puter to freeze,  when you connect a monitor vista will attempt to auto config for that monitor. when it detects this it saves that setting for the next time you connect to it. somehow the setting corrupted the settings for your main monitor as well. there are millions of settings that are automatically detected for monitors within the system configurations. for the future, switch off the tv befor you connect to it, connect the cable to the tv, then wait for a few seconds, then turn on the tv. i frequently use a second monitor and if i attempt to connect it while its on sometimes it messes up and found if it is off it never has any problems.

5 Posts

March 6th, 2010 06:00

Thanks - I did try multiple system restores to times prior to when I started having problems, and unfortunately that did not work either. 

I can't imagine the video card is failing - everything runs fine...it's just when I try to run something in Windows Media Player, computer games, or view images.

Any other ideas?

9 Legend

 • 

87.5K Posts

March 6th, 2010 10:00

This is exactly symptomatic of how the nVidia 8400 and 8600 chips fail - the first evidence is usually exactly what you are seeing - artifacts that appear when video-intensive applications such as games, Media Plaer, and high resolution image viewing software is used.  The problems will appear more regularly in other apps, produce freeze-ups, etc., until the system is no longer useable.

 

5 Posts

March 6th, 2010 12:00

It's also strange because when I delete the display driver, my pictures appear fine without lines over them (but then I obviously can not play any games or watch videos with no display driver)

NVIDIA and I have been e-mailing back and forth, but it is taking them forever for them to reply.

Thank you for the information ejn63.  I looked on Dell's website for an upgradable video card, but  they only list a previously-owned version of the same kind for a ridiculous $200.  I can't even upgrade it if I wanted to. 

This system is only 2 years old and has been a lemon since the day I bought it - last year my hard drive failed only 1 year old and now this?  I will never, ever buy another Dell!

Thanks for the input.

9 Posts

March 6th, 2010 12:00

If recovery did not fix it, unfortunatly he is probably right, the vid is failing. perhaps you can take it to a local repair shop and explore other options, did you extend your warranty? i have one of these little aspire laptops that i use when traveling (mostly as a movie player) and it got knocked off the table once and it made the sound get all choppy, what had happened was on the sound board there is a few resistors/transisters n such and one of those got knocked loose, a simple spot of sodder fixed it. since you say that the sys has been a lemon from the day you bought it, it may be that it was damaged when you recieved it but it just took a while for the symptoms to show up. i would certainly spend 20-30 bucks to have a tech guy take a look b4 spending any real cash to replace any more parts,

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