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lajame
1 Copper

Does my Dell Vostro 3460 battery really die?

Hello,


After I bought a Dell Vostro 3460 laptop for about 9 months, now my battery won't charge at all.

To use it, I must always plug in my power adapter.

The status of my battery I've checked in BIOS is battery performing normal.

The status when I hove over my battery icon while charging is "5% available (plugged in, charging)".

Yet, my batter won't received the more percent at all.

Is my battery is already died?

Thanks!

2 Replies
lajame
1 Copper

RE: Does my Dell Vostro 3460 battery really die?

FYI, I've unplugged all of the external devices from my laptop and remove the battery as well as the power adapter.

I press and hold the power button for about 20 seconds. After that I start my laptop.

I checked the the Adapter Type in BIOS is 90W & Battery Status is Performing Normally, too.

0 Kudos
9 Rhodium

RE: Does my Dell Vostro 3460 battery really die?

Contact Dell support for a warranty replacement of the battery.

0 Kudos