Endless Self Repair Cycle (Details within)

Question

So on boxing day I managed to buy the Dell Inspiron 15R 5521, however just a few days ago I was simply streaming some youtube videos and the entire laptop froze. I couldn't access Win8's home screen, switch apps, nothing (but the mouse cursor was working fine). Upon restarting the laptop, the Dell icon displayed as normal, however it ran the self repair and when that was done it only progressed to a black screen with nothing on it. After searching the internet for similar cases, I had found one (http://en.community.dell.com/support-forums/laptop/f/3518/p/19520240/20428388.aspx). This thread details the exact same problem I have and the same error code as well 2000-0151. However, this occured after Window's 8.1 finished installing (though I doubt that has anything to do with the driver crashing). So my questions are: 1) Do I have to replace the driver now? 2) If so, where do I go to do that 3) Will warranty cover that? If not, how much would it cost to get the part and replace it? Thanks so much guys.

jmmccauley · Answer

I am having a similar problem with a Dell Inspiron 17R (5720) on top of that it will not boot external media, i get an error message telling me that i do not have permissions

Yilne · Answer

Bumping this forward because i would really like to get a solid solution to this problem.

PudgyOne · Answer

Yilne,

If you're under warranty, Contact Dell Technical Support

Restart the computer and press F2 and enter the BIOS. Disable Secure boot, enable Legacy boot. Save and exit.

Does the computer start?

If not, restart the computer and tap F8 and enter in the safe mode.

Try reading...

Windows 8 shutdown to bring up troubleshooting mode

Once you get the system to start, download the Intel Drivers and the other video drivers and save them to your desktop.

Restart the computer, tap F8 and enter in the safe mode.

Go to control panel and uninstall the Intel Video drivers and the other video drivers.

Install the Intel Drivers first, then the other drivers.

Restart the computer and see if it starts properly. Once it starts properly, you can restart and enter the BIOS and disable Legacy boot and enable secure boot or you can leave it with Legacy boot.

Rick

Locked Topics – Laptops General

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