Enter System Password

Hello and good morning

Try a reboot and immediately begin tapping the F8 key which will have a black background with numerous choices. Arrow down to "Last Known Good" (Advanced) which will return your system back to when it was running at it's best. If this does not work then just do a "fresh install" of the OS which as you know will take some time.

I ve tried the suggestion you mentioned

f8 does not work cannot get  into boot mode

how can i do fresh install of os.

as soon i switch laptop on

it just goes to entre system password

nothing is working

as i ve tried loading in lost password dvd which i recieved and downloaded

i dont know if it bios

or windows password i need

im stuck please help

thanks for your time

i ve you a pic to you as this is what i get as soon i switch laptop

on my screen

as f8 does not work

its locked me out

hope this helps

my details are

dell inspiron 15R 5010

service tag<ADMIN NOTE: Service tag removed per privacy policy>

express code <ADMIN NOTE: Express service code removed per privacy policy>

hope you can help me

thanks for your time

You will need to place a call to Dell support and verify your ownership of the system.  That's the only way to have the system unlocked.

See here:

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There is a charge for the call unless the system is under warranty.