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52 Posts
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234252
January 15th, 2016 11:00
Error Message: Display Driver Has Stopped Responding
3 week new XPS13. Sporadically receiving an error message:
Display driver has stopped responding and has recovered. Display driver Intel HD Graphics Drivers for Windows 8(R) stopped responding and has successfully recovered.
I have updated the latest BIOS and drivers that are available for my specific laptop, but the error still pops up, seemingly at random. Anyone else having this issue? Any fixes or suggestions? Thank you.
ieee488
4 Operator
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11.1K Posts
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January 15th, 2016 13:00
http://www.dell.com/support/article/us/en/19/SLN148687/EN
zubair44
1 Message
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January 16th, 2016 06:00
I used windows 10 on optiplex 3020. after some time using system my display stop working and show display like no signal dot screen look like earlier TV no signal screen.
abuclaire
3 Posts
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January 16th, 2016 06:00
I have the same problem with my Inspiron 5559. It seems to be a common problem, related to the Intel driver, especially on 6th Generation processors.
See https://downloadcenter.intel.com/download/25620/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-6th-Gen-
There is an updated generic driver but it doesn't want to install on my laptop because the original driver may have been customised by Dell.
Come on Dell! Please customise and release the new driver as soon as possible!
Philip
ediej
5 Posts
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March 2nd, 2016 22:00
My 5559 does the same thing. Good to know I've got company!
r52
6 Posts
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March 4th, 2016 07:00
Just to show how much of a problem this is here is another 5559 with the same problem. Come on Dell this is a problem that needs sorting. On reviews for the 5559 I see some people have returned their laptops because of this fault.
themikewilson
3 Posts
1
June 2nd, 2016 19:00
I've got the same problem with an Inspiron 7559. Tried the same fixes as others with no results. Also the same issue in trying to update from Intel - the drivers are special mods by or for Dell. PLEASE DELL do something!
abuclaire
3 Posts
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June 3rd, 2016 05:00
I found that the most recent video driver has cured the problem of the display driver crashing, which is a big improvement!
themikewilson
3 Posts
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June 3rd, 2016 09:00
Thanks. I found the fact that they had an updated driver and installed it. No repeats so far. I just don't understand why when you run Dell diagnostics that it comes back and says everything is OK when they've got this updated driver for several months. I've had Dell computers for many years and I find their after sale help not nearly as good as it used to be. I shouldn't have to find problem solutions from a forum when I've tried to get answers from Dell.
abuclaire
3 Posts
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June 3rd, 2016 12:00
Glad it seems to work for you. Yes, I found Dell very unresponsive- the phone support guy was quite unhelpful because I hadn't paid extra for software support and he tried to get me to pay!