Unsolved
This post is more than 5 years old
1 Message
0
1896
April 29th, 2017 03:00
Error code: 2000-0151 Validation 120122
Hi,
I was trying to start my laptop inspiron 15R 5521, and was seeing messages as "checking media [Fail]"... So I tried to run test in ePSA screen and ending up with below error message... Could you please help me in fixing this?
Error code: 2000-0151
Validation 120122
Msg: Hard Drive 0 - S/N W0VC8J5B, incorrect status = 32
No additional sense information
No Events found!
DELL-Rishi
6 Operator
•
2K Posts
0
April 29th, 2017 11:00
Hi SUMEDH1919,
Update the BIOS - http://dell.to/2fvY6Hc - restart the system and run the diagnostics again and check.
If the error reoccurs, then the HDD has probably failed and needs to be replaced.
If there is no warranty, then you could contact our team to get a quote for a paid service call - http://dell.to/1vnT6CQ
Or you could order the HDD online through other vendors if required.
Personally, I would suggest you to install an SSD on the system, as the rate of failure of an SSD is very low compared to a standard HDD.
You could then download and install the OS media from here - http://dell.to/1Rd3bvj - the image will be available depending on the service tag. If the media is unavailable, then you would need to order the media from Dell or install a retail copy of the OS.
Also, please click my DELL-username and write me a private message with the service tag and your Name for case records.
Let us know if you have any other queries.