Start a Conversation

Unsolved

This post is more than 5 years old

Closed

28768

April 3rd, 2008 15:00

Extended Warranty

I did not get any of the extended warranty plan when I placed my order for an XPS M1530. I got my new computer about 2 weeks ago. After reading all the problems associated with the M1530, I thought of getting an extended warranty plan now. However, the quotes I got are way more expensive than the ones posted when one is placing an order.  Buyers beware - point-of-sale pricing is so much cheaper than after-sale pricing !!

 

With the difference, makes me wonder if I should return my computer and re-order the same...the pricing difference more than covers the 15% re-stocking charges Dell may levy....?? Would Dell consider giving new owners a certain time-frame to get the extended warranty at the point-of-sale pricing?

9 Legend

 • 

87.5K Posts

April 3rd, 2008 15:00

You can try calling to find out - it may be possible to upgrade the warranty if you negotiate with the customer service people - they will probably want to avoid having the system returned.

 

549 Posts

April 3rd, 2008 16:00

I agree with ejn63.

I would call. You are still within the return period, so try and use it as a bargaining chip...

4 Operator

 • 

5.2K Posts

April 3rd, 2008 18:00

What problems with the 1530 are you worried about? Remember that users with no problems (usually) do not post on the Forums that everything is great and they have no problems. With most computers, only a small number have problems.

 

I agree. Call and ask if you can add warranrt at the original price. Just say you made a mistake.

 

You may be offered and extended warranty later for a good price. With my I1705, they offered a reduced price 2 year extension with a $75 Dell credit.

 

Did you pay with a credit card that offers an extra 1 year warranty?

 

XPS M1530, Vista Home Premium SP1, T7250 Core 2 Duo (2.0 GHz 800 MHz FSB), 4 GB DDR2 667 MHz RAM, 200 GB SATA II 7200 RPM, Nvidia 8600M GT 256 MB, Wireless-N Mini-Card, BlueTooth, WSXGA+ High Def LCD (1680x1050) w/ 2 MP Camera

Dimension 9100, Dual-Boot Win XP SP2/ Vista Home Premium SP1, 3.0 GHz P4, 3 GB DDR2 533 MHz RAM, 160 GB SATA II Samsung (XP), 300 GB SATA II Seagate (Vista), 250 GB SimpleTech USB (WD Drive), Nvidia Go 6800 (425/825 MHz - XP, 400/800 MHz - Vista, Vista Driver - 169.25), Dell 1901 UltraSharp FP

Inspiron E1705, Win Vista Premium, T7200 Core 2 Duo (4MB, 2.0 GHz 667MHz), 2 GB DDR2 677 MHz RAM, 120 GB Samsung HD, Nvidia Go 7900 GS - 156.69 Driver, 17” Sharp UltraSharp TrueLife Wide-Screen WUXGA

Message Edited by KirkD on 04-03-2008 02:47 PM

April 3rd, 2008 19:00

If I can afford the type of warranty fees you go by....I may as well replce my computer once very other year...:-(

 

Just wish computer manufacturers can offer warranties similar to the auto industry....5-year "bumper-to-bumper" etc. etc.

808 Posts

April 3rd, 2008 19:00

I extended the warranty on the XPS Generation 2 computer 2 years ago for $275 for 2 years complete care. With only 134 days to go, the Gen2 computer was sparking and shocking me. So Dell decided to replace it. They sent me this XPS M1730 for a replacement. So for $335 I extended the warranty on it for 2 more years. Not a bad investment for my dollar. :smileyvery-happy:

Message Edited by Oditius on 04-03-2008 03:52 PM

April 3rd, 2008 19:00

Thanks for the advice. I had a chat session with customer services and was asked to get in touch with a sales representative to see what can be done. I am still awaiting the reply.

 

I am concerned because I am experiencing some of the issues raised by others before - the tingling sensation, the "G" on the keyboard popped out and I to pressed it back in, other party cannot hear me in a chat session, the swirling noise from the fan, and panel gets kind of "hot".  I am just afraid that any of these may turn into "real" problems sometime down the road and the extended warranty will provide me the peace of mind for at least an extended period until which I may be replacing the computer afterall.

 

I did pay via my credit card....how do I get the extra year of coverage? My invoice still stated that I only have the "Type 7 Contract - Mail-In Service, 24x7 Technical Support, Initial Year" with "Warranty Support, Initial Year" and "No Warranty, Year 2 and 3".

 

I shall update you all on the result of my negotiation.

 

 

808 Posts

April 3rd, 2008 19:00

I would also upgrade to Complete care. Laptops are very easy to drop, or worse yet, spill a big cup of coffee on it. :smileysad: I go by this:

 

$1 - $1,000 = 1 year full coverage

$1,001 - $2,000 = 2 years full coverage

$2,001 - $3,000 = 3 years (you get the idea)

 

Full Coverage = Complete care.

 

 

4 Operator

 • 

5.2K Posts

April 4th, 2008 02:00

Some cards (gold/platinum) supply an additional warranty for up to 1 year on any purchase.

 

If you actually have the "tingling" problem, I would contact Dell immediatly for warranty service. The other issues are subjective, and may or may not be normal. The fan on my M1530 only runs on low if needed, and the machine is slightly warm; much cooler tham the I1705. If the "G" key went on OK, no problem. This happens a lot on laptops. If the attachment tabs get broken, this may or may not be a warranty issue because it is a breakage and probably not covered.

 

XPS M1530, Vista Home Premium SP1, T7250 Core 2 Duo (2.0 GHz 800 MHz FSB), 4 GB DDR2 667 MHz RAM, 200 GB SATA II 7200 RPM, Nvidia 8600M GT 256 MB, Wireless-N Mini-Card, BlueTooth, WSXGA+ High Def LCD (1680x1050) w/ 2 MP Camera

Dimension 9100, Dual-Boot Win XP SP2/ Vista Home Premium SP1, 3.0 GHz P4, 3 GB DDR2 533 MHz RAM, 160 GB SATA II Samsung (XP), 300 GB SATA II Seagate (Vista), 250 GB SimpleTech USB (WD Drive), Nvidia Go 6800 (425/825 MHz - XP, 400/800 MHz - Vista, Vista Driver - 169.25), Dell 1901 UltraSharp FP

Inspiron E1705, Win Vista Premium, T7200 Core 2 Duo (4MB, 2.0 GHz 667MHz), 2 GB DDR2 677 MHz RAM, 120 GB Samsung HD, Nvidia Go 7900 GS - 156.69 Driver, 17” Sharp UltraSharp TrueLife Wide-Screen WUXGA

47 Posts

February 25th, 2009 20:00

I bought the RTD (Return To Depot) warranty last year for 99 bucks when my Latitude was going under and they wound up sending me an XPS 1530 to replace it (only after sending it in for repair 4 times with no fix!). Unfortunately this year they want 212 dollars for another year! How much can they inflate these prices? Anyone see a coupon code on this? I'm going to get the 300 dollar two year but I'm looking at what I can get for 300 bucks investment in another laptop that has a warranty. The only thing left original on this is the screen and the motherboard. New harddrive covered by WD for 5 years, all new ram, couple of power supplies. For what you can buy in a year from now compared to a T7500, I'm thinking a 600 dollar laptop would way surpass this 2200 dollar one, and come with a new year warranty.

47 Posts

January 10th, 2010 10:00

I have the RTD warranty good till April 2010 and when I called about my mouse button not working, I was told by Dell that the warranty was no longer valid for parts on my laptop because they decided to change the RTD service to only work for the video card. If the video cards breaks I'm covered. I paid for the extended coverage in case of breaking or dropping the laptop, so customer service. I was then told that because of this I could not be helped by warranty support and was given the one time fee division. This division never told me how much it would cost for the call, but recommended I purchase another year warranty, this time the in home service, and they would run it starting now plus 12 months after the expiration date of the RTD warranty. So I am to understand that at any time Dell can change the warranty service included with an already purchased service plan, and then can require you to pay more money for a service issue. Great to know that I paid again for more service but will not be surprised to find it's not good for anything when I have another issue. One thing I may have discovered that the out of warranty line may have only cost 31 dollars, and that the year was not necessary to purchase. Figure if it works this way, when you have an issue they fix it for 31 bucks, then if you have less than 7 issues in a year you save money. I didn't realize this until I got the paper bill. It showed on the email receipt a flat 180ish for the total. The paper bill showed that the warranty was 150ish and the 31 was for the one time tech fee. The warranty for 150 was the same one being charged up 280 on the site in my upgrade options. It may be best to call to upgrade your warranty, or just try to use the 31 dollars tech support. However I am insure of what would happen once the warranty expires completely, as then you are at their mercy. 

No Events found!

Top