Forgot Unlock Setup Password

Call Dell, verify ownership. There is a charge for the call and service if you're out of warranty.

Dell System prompts for a Hard Drive (HDD) or BIOS password

how can i verify ownership?

Hello,

I forgot my Unlock Setup Password in Bios Security Menu,  

i need to change advanced setting but it requires password, so how can i reset it?

need mastercode

help me please

my code :

FBE49469C0BE37F9

thanks

You need to place a voice phone call to Dell support.  Be prepared with your ownership details (name, address, phone number) - they will verify that before assistance is offered.

I can not speak English.

Is there an address I can resolve via mail??

thanks

No.  It needs to be done by voice call.  

I called the service in my country.

They were not helpful.

Password my own responsibility :/

Motherboard replacement recommended :D

second hand.

But as I said

Bill and box

Are you the original owner of the system, or was the system purchased second-hand or through a third-party seller?

Dell Turkey

I have the bill and the box of the device.

But I do not speak English enough to call.

what can I do

I have repeatedly called the authorities in my country.

They did not help

If so, start by registering the system in your name - you will need the current registered owner's name.  If you don't have that, contact the seller for the details - Dell won't transfer the system into your name without that (in which case, return the system to the seller for a refund).

www.dell.com/.../19

Once that's done, contact Dell in your country for assistance.

I did.

I will wait 7-10 days

after

After unknown :)))

Transfer request submitted

Your transfer request has been submitted for these Dell products: Inspiron 15R 5537(FPYBSZ1) . Please allow 7-10 business days for domestic transfers and 15 business days for international transfers. Email notification will be sent to the email addresses provided in the form once the request has been reviewed. If you have any questions regarding the ownership or warranty transfer of this product, please contact customer support.