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57328
June 3rd, 2013 23:00
Graphics driver is not working properly after Update!
Hi, I have a Dell studio 15 laptop with Windows 7 Home Premium(64-bit),intel i3 processor, 4GB RAM and 1GB Graphic card(AMD RADON), About 2 months ago,i had updated my graphics driver from Dell. After the Update my computer started to have errors like shut down without warning, Display not responding and sometimes a blue screen appears. So I downloaded the recommended driver directly from AMD website and also installed it. But the problem is not solved. Yesterday when i tried to open the 'Catalyst(TM) Control Center', It showed an error shown below
So I tried opening it once again and this time it showed a different warning box.
So i tried to download the driver again from Dell and that shows an error too
So can anyone help me in sorting out this problem?
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sandeep_par
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June 5th, 2013 01:00
Hi sanjumm,
Thanks for providing us this information. You have ATI Radeon HD 5470 video card installed on the system. Please remove the drivers and software from the system:
Removal Tool
http://bit.ly/13EHEEV
Manual Removal
http://bit.ly/11k2rvz
Once the drivers are removed then please install them from the link below:
http://bit.ly/11d6Svf
Please perform these steps and let us know the results, so we can advise you further.
Thanks and Regards
Sandeep P
#iworkfordell
sandeep_par
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1.5K Posts
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June 3rd, 2013 23:00
Hi sanjumm,
Welcome to the community.
We truly regret the inconvenience that has been caused to you. Please let us know the model number of the video card installed on the system so we can advise you further.
If you have any further queries, please feel free to contact us.
Thanks and Regards
Sandeep P
#iworkfordell
sanjumm
7 Posts
0
June 4th, 2013 01:00
I don't know the model of previously installed driver. The specs of recommended driver i downloaded directly from AMD website is in the screenshot
Thank you for responding quickly for my query.
sanjumm
7 Posts
1
June 5th, 2013 02:00
Your solution worked! I'm really thankful for your support. Although it's solved now, i'm not sure if the problem repeats again. I'll reply if it does. Anyway thanks again.
sandeep_par
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1.5K Posts
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June 6th, 2013 03:00
Hi sanjumm,
Its great to hear that issue with the system has been resolved to your satisfaction. Glad to be of assistance to you.
If you have any queries in future feel free to contacts us.
Thanks and Regards
Sandeep P
#iworkfordell
sanjumm
7 Posts
0
June 6th, 2013 07:00
I'm sorry if it's disturbing, but after this reinstall, i found out that there's another problem while playing some games like 'Half life 2', 'Far cry' and also CryEngine 3(SDK for building games), my PC just stops(shutdown) without any warning. Why is this happening even though i have a decent specs? Is my computer under-performing? Please help
sandeep_par
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1.5K Posts
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June 9th, 2013 01:00
Hi sanjumm,
I apologize for all the inconvenience this issue has caused and promise you that I will do my best to resolve this issue to your satisfaction.
Please disable automatic restart on system failure by following the video below:
After this once the system crashes you would received an error code kindly reply to us with a screenshot of the same.
If you have any further queries, please feel free to contact us.
Thanks and Regards
Sandeep P
#iworkfordell
sanjumm
7 Posts
0
September 15th, 2013 10:00
Hi Sandeep.P,
Previously I had posted a question on my graphics issue. I had reinstalled the driver as you suggested. Now the problem is partially solved and I don't get any error messages which I previously mentioned, thanks to you!. But as I said the problem is not fully solved. Still I get some weird problems ( which were fine before) while using my computer. Some of the problems I got when using my system are:
1) Sudden Blue screen errors ( but not as often as before ).
2) Cannot open Adobe After effects application or similar softwares which is somewhat unusual.
3) On opening photoshop, I receive an error "Photoshop has encountered a problem with the display driver, and has temporarily disabled GPU enhancements. Check the video card manufacturer's website for the latest software"
4) Cannot play some games in better quality now (farCry,etc). I used to play these games with high quality before.
Hope that you could help me sort this problem out.