The hard drive needs to be replaced - it has failed. If the system is under warranty, call Dell with the error and they'll ship a replacement drive. If it's out of warranty, you'll need a new, 2.5" 7 mm SATA notebook drive along with the set of recovery media you hopefully made when you received the system.
It's too late to do that if you haven't already. You'll need to contact Dell for a set of recovery media. Once you've replaced the drive and loaded the operating system, it may be possible to read at least some data from the faulty drive. To do that, mount the drive in an external USB case, connect it to the system and see if any of the data is still readable. If it isn't, you'll need to weigh the value of the data against the cost of data recovery -- there are ways that technicians can read even the worst-damaged drives, but the cost is not inconsiderable (figure on $600-700 as a starting point -- and the total cost can easily exceed $1,000).
You can't - there's no point reloading on this hard drive, which has failed. See above -- you are going to need a new drive and a recovery flash drive. The latter you'll need to call Dell to purchase.
ejn63
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87.5K Posts
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April 4th, 2016 06:00
The hard drive needs to be replaced - it has failed. If the system is under warranty, call Dell with the error and they'll ship a replacement drive. If it's out of warranty, you'll need a new, 2.5" 7 mm SATA notebook drive along with the set of recovery media you hopefully made when you received the system.
Ricsterjcole
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April 5th, 2016 22:00
No I didn't do that. How can I backup my data to an external hard drive?
ejn63
9 Legend
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87.5K Posts
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April 6th, 2016 05:00
It's too late to do that if you haven't already. You'll need to contact Dell for a set of recovery media. Once you've replaced the drive and loaded the operating system, it may be possible to read at least some data from the faulty drive. To do that, mount the drive in an external USB case, connect it to the system and see if any of the data is still readable. If it isn't, you'll need to weigh the value of the data against the cost of data recovery -- there are ways that technicians can read even the worst-damaged drives, but the cost is not inconsiderable (figure on $600-700 as a starting point -- and the total cost can easily exceed $1,000).
Ricsterjcole
10 Posts
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April 6th, 2016 10:00
How would I do that if I can't boot my computer with the HDD?
ejn63
9 Legend
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87.5K Posts
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April 6th, 2016 11:00
You can't - there's no point reloading on this hard drive, which has failed. See above -- you are going to need a new drive and a recovery flash drive. The latter you'll need to call Dell to purchase.