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HELP: Dell XPS13 9350 LOUD FAN
Hello,
I recently purchased a brand new Dell XPS13 9350. Since the first day there has been an excessively loud high pitched whir that persists for a long time, even with light usage. It is so loud that is extremely distracting and my ears ache after a while.
I have tried calling support and it was clear they did not have a good understanding of the problem. After having them take me through a few system recoveries (on a brand new system, mind you) I gave up trying to to fix this through technical support.
I have updated my BIOS and drivers. Specs: Intel i5 Skylake, 8GB RAM, Windows 10 Home 64 Bit.
Any advice on how to fix this? It's extremely disappointing to have such a problem on a brand new computer.
Thanks.
DELL-Jennifer K
1.2K Posts
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December 3rd, 2015 21:00
Hi,
Regret the inconvenience caused!
I would ask you to provide the some more information,
*What is the version of BIOS installed on the system?
*Is the loud noise accompanied with system overheating?
Do send the service tag of the system via private message so that I can check the system specifications to assist you better.
Awaiting your response.
Regards,