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47981
September 4th, 2012 14:00
Hard Drive Fail Questions
I have an Inspiron N5030. Had it for 1.5 years. A couple weeks ago I saw the following hard drive errors on routine scanning (a frustrating 6 months out of warranty):
SMART Short Self Test fail: WHD16-2B6
Targeted read Test fail: WHD20-EHX
SMART Thresholds Test fail: WHD18-NXX
SMART Status Test fail: WHD17-6T6
Windows/Dell Support Center said to backup everything (which I did) and replace the hard drive. I have three questions:
1. Do I really need to replace the hard drive?
2. Is San Disk 2.5" 240 Gb SATA 6Gb/s compatible with my system? (already bought it just in case; it was a good deal)
3. Is Windows included in Dell's "Download Factory Installed Software" option under My Account?
Thanks for helping. I'm a medical student with really not much experience with hardware failure.
ejn63
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September 4th, 2012 16:00
1. Yes.
2. Yes.
3. No. You can order a disc, however:
support.dell.com/.../backupcd_form
devomed
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September 4th, 2012 17:00
devomed
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September 4th, 2012 17:00
Thank you. Looks like Dell will charge for actual CDs. If I used Windows Backup & Restore to make my backup, does that include Windows? I can't find Dell Data Safe to make system recovery discs and I think I may have uninstalled Dell DataSafe (cringe).
ejn63
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September 4th, 2012 17:00
The catch-22 is that you have to have at least the Windows disc before you can restore a Windows Backup.
devomed
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September 7th, 2012 12:00
Does Create System Restore Disc in Windows make a Windows backup?
ejn63
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September 7th, 2012 14:00
No, it doesn't.
borisrizik
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May 16th, 2013 06:00
Dear,
I have Dell inspiron 660 desktop.
Targeted read Test fail: WHD20-EHX.
What can I do?
may be returned?
I bought it 05/01/2013 by Micro center
DELL-Nikhil D1
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May 16th, 2013 07:00
Hi borisrizik,
You need not return the system; I will help you in fixing the problem.
“Targeted read Test fail: WHD20-EHX” message appears if there is a bad sector in the hard drive, to confirm this I suggest you to run hardware diagnostics on the hard drive. Please follow the below mentioned steps:
Please post the results.