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Hard Drive Failed on Latitude E5540 - SHOCKING TECH SUPPORT - No resolution!!!
My 256Gb SSD failed while the laptop is still under NBD warranty. I made over 20 calls to Dell and have spent about 5 hours on the phone with 10 different consultants over the last two weeks but each time they have a new excuse for not being able to do replace the drive. Below is an activity log of all the calls that were made. The Technical Support at Dell is shocking and there seems to be no dispute resolution or complaints department at all.
E-mail Outbound
Friday, July 29, 2016 6:38:33 PM (GMT)
XYRYLL
Agent initiated email response.
Call Inbound
Friday, July 29, 2016 1:23:26 PM (GMT)
MAUREEN
Customer initiated phone contact.
Call Inbound
Friday, July 29, 2016 11:57:49 AM (GMT)
MA
Customer initiated phone contact.
Break Fix
Thursday, July 28, 2016 3:54:30 PM (GMT)
ELEAZAR
A parts and/or labor dispatch has been initiated for this support request.
Break Fix
Thursday, July 28, 2016 10:18:59 AM (GMT)
ELEAZAR
A parts and/or labor dispatch has been initiated for this support request.
Call Inbound
Thursday, July 28, 2016 8:51:55 AM (GMT)
ADELA
Customer initiated phone contact.
Call Inbound
Wednesday, July 27, 2016 3:31:22 PM (GMT)
ANTONIO
Customer initiated phone contact.
Call Inbound
Wednesday, July 27, 2016 11:20:33 AM (GMT)
GERALD
Customer initiated phone contact.
Escalation
Wednesday, July 27, 2016 11:20:04 AM (GMT)
JOHN
This support request is being reviewed by the Dell Escalation Team.
Call Outbound
Wednesday, July 27, 2016 7:33:55 AM (GMT)
NICOLE
Agent initiated phone contact.
Call Outbound
Tuesday, July 26, 2016 2:37:07 PM (GMT)
NICOLE
Agent initiated phone contact.
Call Outbound
Monday, July 25, 2016 3:17:43 PM (GMT)
NICOLE
Agent initiated phone contact.
Break Fix
Friday, July 22, 2016 2:51:57 PM (GMT)
NICOLE
A parts and/or labor dispatch has been initiated for this support request.
Follow Up
Friday, July 22, 2016 11:18:36 AM (GMT)
XYRYLL
In progress.
Escalation
Friday, July 22, 2016 10:53:48 AM (GMT)
NATHAN
This support request is being reviewed by the Dell Escalation Team.
Call Inbound
Friday, July 22, 2016 10:05:08 AM (GMT)
KALPANA
Customer initiated phone contact.
Call Inbound
Friday, July 22, 2016 9:41:47 AM (GMT)
ESTELLE
Customer initiated phone contact.
Escalation
Friday, July 22, 2016 9:37:42 AM (GMT)
NATHAN
This support request is being reviewed by the Dell Escalation Team.
Call Inbound
Friday, July 22, 2016 9:36:25 AM (GMT)
CHRISTIAN
Customer initiated phone contact.
E-mail Outbound
Thursday, July 21, 2016 6:49:38 PM (GMT)
XYRYLL
Agent initiated email response.
Call Outbound
Thursday, July 21, 2016 3:34:58 PM (GMT)
JAMMIN
Agent initiated phone contact.
Call Outbound
Thursday, July 21, 2016 3:34:49 PM (GMT)
JAMMIN
Agent initiated phone contact.
Call Inbound
Thursday, July 21, 2016 3:29:46 PM (GMT)
JAMMIN
Customer initiated phone contact.
Break Fix
Thursday, July 21, 2016 9:21:14 AM (GMT)
NICOLE
A parts and/or labor dispatch has been initiated for this support request.
E-mail Outbound
Thursday, July 21, 2016 7:29:08 AM (GMT)
NICOLE
Agent initiated email response.
Call Outbound
Wednesday, July 20, 2016 3:47:26 PM (GMT)
NICOLE
Agent initiated phone contact.
Break Fix
Wednesday, July 20, 2016 7:47:00 AM (GMT)
IRISH
A parts and/or labor dispatch has been initiated for this support request.
Escalation
Tuesday, July 19, 2016 3:33:03 PM (GMT)
ELEAZAR
This support request is being reviewed by the Dell Escalation Team.
E-mail Outbound
Tuesday, July 19, 2016 2:28:34 PM (GMT)
NICOLE
Agent initiated email response.
Call Inbound
Tuesday, July 19, 2016 2:26:21 PM (GMT)
NICOLE
Customer initiated phone contact.
ejn63
9 Legend
9 Legend
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87.5K Posts
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August 1st, 2016 10:00
What's the exact error (starts with 2000-) the diagnostics return?