Hardware changes might not have been detected

Yes...I had a problem in Network Adapters(Bluetooth related) so I just updated it by the option there 'Update Driver Software'..

And I am not able to change the option for the windows installer from Manual to Automatic. I'm not able to click on that option as the option is dim(lighter)...

And I am using Windows 8

My Bluetooth Headset gets detected but its not getting paired..

Hi Sibin,

Did you make any hardware changes?

Type services in the search box then press enter & look for windows Installer in the new window-right click-properties change start up type to “Automatic”.

For Bluetooth headset issue, refer the following links:

http://dell.to/15bZsWP

http://dell.to/19Ubjl5

Let me know how it goes.

Hi Sibin,

Let me know the device ID for the network adapter from device manager.

• From the Start screen, swipe up and tap the All apps icon.
• If you have a mouse, right-click on the Start screen and then click All apps.
• Once on the Apps screen, scroll or swipe to the right until you see the Windows System heading.
• Tap or click on Control Panel, located under Windows System.
• Windows 8 will bring up the Desktop and automatically open the Control Panel.
• Tap or click on the Hardware and Sound link.

Note: You won’t see Hardware and Sound if your Control Panel view is set to Large icons or Small icons.

• In the Hardware and Sound window, click or tap Device Manager, located under the Devices and Printers heading.
• In the “Device Manager” window, click the plus sign next to “Network Adapter”to expand it.
• Right click and select properties. Note down the device ID.

With the correct Device ID we can uninstall and install the drivers.

Awaiting your response!

Thank you for your reply.

Can you help me to uninstall drivers and to install correct drivers.

Inspiron 14Z 5423

Hi Sibin,

Click on “Uninstall” and restart the computer. The bluetooth drivers would now be uninstalled.

Now reinstall the drivers for bluetooth and wireless card using the following link:

http://dell.to/19oX1Vp

Now try using the bluetooth.

Let me know how it goes.

Which driver should i uninstall?

Hi Sibin,

We need to uninstall the same Bluetooth device. Right click the deivce and then click Uninstall.

Install the bluetooth and wireless card drivers using the link in the above post.

Awaiting your response!

Thank you for your reply.

Sorry to ask you again.

Should I need to uninstall 'Bluetooth Device (Personal Area Network)' and 'Bluetooth Device (RFCOMM Protocol TDI)' from Network Adapters ?

And which device should I click and uninstall ?

Hi Sibin,

Right click 'Bluetooth Device (Personal Area Network)” and click Uninstall.

Also, Expand Bluetooth radio and right click Bluetooth and uninstall the drivers in same manner.

Once you uninstall the Bluetooth, restart the computer.

Now install the Bluetooth drivers from the above post.

Let me know how it goes.

I don't find Bluetooth radio in Device Manager.Can you spot me what all should I uninstall from this image.

Hi Sibin,
Refer the picture below to uninstall the bleutooth drivers:

Once the bluetooth drivers are uninstalled, restart the computer and install the bluetooth drivers.

Let me know the status.

Should I uninstall all the drivers from Bluetooth.

Sorry to ask you again.

Hi Sibin,

Refer the following link which has steps to uninstall the Bluetooth/Wireless drivers from programs and features:

http://dell.to/16g5s1e

Let me know the status.

The link is not related to windows 8.Can you spot me the drivers which should be uninstall from the above image.

Hi Sibin,

Windows 7* and Windows Vista*

• Click Start
• Control Panel
• Programs and Features.
• Click Intel PROSet/Wireless WiFi Software.
• Click Uninstall. Select Yes to accept the User Account Control popup for Windows 7 and 8. An uninstall message will display.
• Select from the list and click Next. Select one of the following:
• Save Settings. Save settings and files applicable to the current version of the application.
• Discard Settings. Do not save application settings. The removal can take several minutes.
• After the software is removed, a Completed! message is displayed.
• Click Finish.
• A message requests that you restart your computer.
• Click Yes to restart the computer.

Let me know the status.