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8 Posts
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14265
April 19th, 2015 14:00
Help! INSPIRON-N5040
I was downloading an update from Dell's website when my laptop began to make strange sounds, I tried to turn it off but it was frozen, then it did turn off and now is dead, does not power on. Please advise. Thank you.
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Dell-Gokul G
780 Posts
0
April 19th, 2015 18:00
Hi ,
Thank you for reaching out to us.
Can you try removing the charger and battery , Hold down the power on button for 5-0 seconds to release the static electricity , then try powering it on.
Let us know if this works, Else please send a personal message with your laptop’s service tag which can be found underneath the laptop.
Thank you
sherry_2015
8 Posts
0
April 19th, 2015 22:00
It did not work. Let me mention that I was downloading BIOS update from Dell's website to my laptop and it killed it, "literally". Any suggestions?
sherry_2015
8 Posts
0
April 19th, 2015 22:00
My laptop does not have guarantee. I am in South America working on a project, bought my laptop back home in the states. This is the 4th Dell computer I bought, had three Inspirons and an Alienware for my son. Here is the service tag: Service tag removed per privacy policy>
Thanks.
Dell-Gokul G
780 Posts
0
April 20th, 2015 20:00
Hi,
Thank you for the swift response.
Since you are in South America as of now, Please click on the link given below to find the right contact numbers for our international support teams. they will be able to assist you further.
http://dell.to/1Hbp3aV
Please revert back for any clarifications.
Also, This being a public forum, Your laptop's service tag you mentioned in your reply has been hidden or removed by our moderators for our customers privacy.
thank you
Philip_Yip
11 Legend
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16.1K Posts
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65.9K Points
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April 21st, 2015 06:00
A failed BIOS update wipes the BIOS and then leaves it blank... The motherboard is dead you should have not attempted to force shut it down.
sherry_2015
8 Posts
0
April 21st, 2015 17:00
Philip -- what are you saying exactly? how do I get my computer fixed?
Philip_Yip
11 Legend
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16.1K Posts
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65.9K Points
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April 21st, 2015 17:00
I'm saying forcing down the system during the BIOS has wiped the BIOS and bricked the motherboard. If you are in warranty you will need to arrange with Dell Technical Support to replace the motherboard.
If you are out of warranty unfortunately you need to look to ebay for the motherboard and it will require a whole dismantle and rebuild. It may be better for a new computer.
sherry_2015
8 Posts
0
April 21st, 2015 17:00
I can' get any help from the link you sent:
Our records indicate that your system is registered to a different region. If you believe you've received this messaging in error, please confirm you've entered your service tag correctly. For example, try using the number 0 vs. the letter O or the letter B vs. the number 8.
Traveling outside your home country with a Dell laptop that is included in the Dell International Services Program? Click here to find support and service resources for your destination country.
I bought my computer back home in USA I am working on a project in Bolivia, can you help me ?
sherry_2015
8 Posts
0
April 22nd, 2015 12:00
Thank you for your reply. I don't understand how such an important piece of a computer can be dead after a recommended update from its maker. Yes I did forced the computer to power off only because it was completely frozen and making terrible noise. Thanks anyway.
Best.