Help with Canceling an Order before it has shipped.

You'll need to call Customer Service to cancel an order.

I just called Customer Service and they have told me that I will need to recieve the order, then return it within 2 weeks and I will receive a full refund.  Is there a way to cancel the order before it ships out so i do not have to deal with recieving it and sending it back?

I seen this in a different forum: Cancellation Department at 1-800-247-2076, option 2 to cancel

I called this number and was trasfered to a Canadian number.  The guy I talked to said that he would cancel the order but to call back in 48 hours to confirm that it was canceled.  So today, 48 hours later I called and another guy said that I was unable to cancel becuase it was "in production" stage.  However my order was in the production stage when I first called to cancel the order!  For about 5 minutes me and the second guy were going back and forth saying the same thing.  For me it was "he told me I could do this and nothing has changed" and him saying "he told you the wrong information, I am telling you the right information".  I asked to speak to his manager because I had been told 2 different things by 2 different people, he refused to connect me to his manager.  He then told me that once I reveiced the package I could return it for a full refund.  I asked if there were any fees involved with returning it and he said no there were none.  My concern was that once I finally receive the package, I'm going to call dell support and inform them that I wish to return the PC and they are going to say "OK, but there will be a 15% restocking fee."  I voiced my concerns with the guy today and he said no there will be no extra fees, and I will get a full refund because his information is right.  So I asked for his employee number as a reference incase they try to pull that.  Why can I not just cancel the order before it comes to me!!!!!!!!!!!!

Can some one please help!

(This post was removed for some reason, so I'll try to post it again.)

I just ordered an Inspiron 15, too. I mistakenly left the quantity as "2" before I hit the order button and immediately tried to cancel one of the laptops. (I just need the one.) It seems like it would be a simple (and reasonable) thing to do, right? It hasn't been. I called immediately, then emailed customer service with my "official" cancellation request. Yesterday, I spent the morning and the better part of the afternoon on hold trying to get someone to do the right thing. The bottom line is that their policy states that once the order status says "In Production" it can't be canceled. (This is not the case with "Dell Business," they will work with you. It's "Dell Home.") Here's where the deception resides: the Dell FAQ's say that an order is listed as "In Production" as soon as payment is approved. If you pay via credit card, you are approved immediately; which means your order status is listed as "In Production," immediately. Therefore, even though they lead you to believe it's possible to cancel, you don't REALLY have a way to do it. Clever.To add to the confusion, their policy also says that some Dell products CAN be canceled when the order is "In Production."As for the 15% restocking fee, I've asked repeatedly for a definitive answer and no one has given me one. Customer care outside the U.S. (probably all of Dell Home is outside the U.S.) seems afraid to even discuss the issue. Instead, they read a script and forward me to the returns department. Interestingly, the call either drops or I sit on hold for 20 to 30 minutes until it drops. Something has gone awry with this company. It's no wonder Apple is eating Dell's lunch. If you Google "Dell Complaints" it will boggle your mind. I wish I had done that BEFORE I hit the "submit" button Thursday night. If I hadn't experienced it myself, I would never have believed it. For some reason they seem bent on building two machines I don't want, so they can ship it to me; only to have me refuse the order at the door. My hope is to get a waiver in writing for the 15% restocking fee. If I don't get one, they will leave me no option but to dispute the order on my credit card and issue a formal (legal) complaint for deceptive practices. By the way, it never hurts to document everything, just in case.By the way, I've been told that it does no good to "cancel" your credit card, as they will continue to attempt collection once your new card number is activated.Hope all goes well.

I thought you werent supposed to do that.  Or the package is not insured.  Something like that.

I did the same thing once a few years ago and here's what Dell told me to do--Do not accept the delivery. Just refuse it and don't sign anything. It will go back to Dell and your acct will be credited within a week to 10 days. You won't have to ship it back to Dell or pay for anything.

I totally understand.  I purchased a Canon SLR for a vacation.  What a mistake.  When it told me it was going to take about 3 weeks to receive it which meant I will already be on vacation, I called to cancel the order.  I spent over an hour on the telephone with a customer service representative and then his supervisor.  What a waste of time.  All they could say was "I understand but.....".  My order is taking longer than it was originally planned and will be arriving when I am out of the country.  The supervisor hung up on me when I repeatedly asked her what she was going to do about their delay causing me not to have the recently purchased camera for the once in a life time out of the country trip.  She also could not answer what they are going to do when UPS send it back to them because I am out of the country hence can not accept it.  I kept asking her and she hung up on me.  I will NEVER ever buy anything from Dell again.

I spent over an hour on the telephone with a customer service representative and then his supervisor.  What a waste of time.  All they could say was "I understand but.....".  My order is taking longer than it was originally planned and will be arriving when I am out of the country.  The supervisor hung up on me when I repeated asked her what she was going to do about their delay causing me not to have the recently purchased camera for the out of the country trip.  I will NEVER ever buy anything from Dell again.