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60125
November 25th, 2013 16:00
Help with Factory Restore? Dell Inspiron Mini 1012
So, I got a request from a family member to more or less rework and reset their Dell Inspiron Mini 1012 netbook to factory settings. However, there is a major problem.
Somewhere along the way, the user decided that it was a smart idea to take such a weakly powered computer, and change the OS from Windows 7 Starter to Windows 7 Ultimate, in which they seem to claim that the computer can no longer handle it.
When I use System Restore, the furthest date back that I can get is 04/18/2013, well a ways after they had installed the new OS. There are no back-ups for the computer system, nor is there any imaging made.
What I need to know is that if there is any way to get the old OS' files back whether through USB data, or within the computer's hard drive.
ieee488
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November 25th, 2013 18:00
http://www.dell.com/support/troubleshooting/us/en/04/KCS/KcsArticles/ArticleView?docid=DSN_347576
FTSprite
3 Posts
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November 26th, 2013 13:00
This really did not help at all...
Vemmi
27 Posts
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November 26th, 2013 14:00
Hey,
You can contact the dell tech support and ask for the restore disks. HW support shd be able to help you with the disk for free. Even if not, the OS and the drivers disk shd cause you abt $10 or less per disk from dell. Then you can use a external DVD drive to install the OS. If you dont have a external DVD drive, check with the tech support team to get a OS Usb key, but you will have to download the drivers manually from the support website on another computer and copy it yo your mini computer.
Scince the OS has been upgraded, you will not have the factory image, so you have to do it using a external media
Regards,
Vemmi
ieee488
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November 26th, 2013 16:00
As I understand the OS disc is only available in USA.
FTSprite
3 Posts
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November 26th, 2013 16:00
This.. doesn't help either. The website is absolutely terrible for tech support when it cannot even keep the information straight. Even though I clearly have the options set to Canada, WITH the correct code inserted, it resets back to United States and tells me that it is from a different region. And when I try to use Tech E-mail for Canada, I get "Information Temporarily Unavailable." ...This is really starting to irritate me.
Vemmi
27 Posts
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November 26th, 2013 17:00
1-800-624-9896
This is tech support number for laptops. 24/7 support. Call after 8pm CST to avoid wait time. Specially on sat and sunday the queue wait time will be less.
P.S. - I worked for dell US HW tech support.