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March 5th, 2016 01:00

How can I change the scrolling method from two fingers to one finger? (Dell 5559, Win10)

Hi,

I have Dell Inspiron 5559 with Windows10, my question is:
How can I change the scrolling method from two fingers to one finger on the right/bottom touchpad as it was before?

I don't find the gestures configuration, how can I do it? Is it possible?

Thanks.

4 Operator

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6.4K Posts

March 5th, 2016 15:00

:emotion-2:

I'm hoping this help.....

1. Go Settings

2. Devices

3. Mouse & Touchpad

4. Stroll to the bottom of page, click Additional Mouse Options

5. Click To Change Dell Touchpad Settings

27 Posts

March 6th, 2016 14:00

Thanks on the answer, but I don't have this line:
5. Click To Change Dell Touchpad Settings

It just shows Mouse setting without any mention of Dell Touchpad.

Maybe there is a missing driver or something? (The touchpad is working ok)

4 Operator

 • 

6.4K Posts

March 6th, 2016 14:00

:emotion-2:

27 Posts

March 6th, 2016 15:00

I don't have the "Dell Touchpad" tab.
What should I need to install in order to fix this?

Thanks.

4 Operator

 • 

6.4K Posts

March 6th, 2016 17:00

Maybe there is a missing driver or something? (The touchpad is working ok)

:emotion-2:

You might be using a Precision touchpad driver instead of Dell touchpad driver. You can look in Device Manager for listing of a touchpad driver:

1. Press windows key + X key at the same time

2. Device Manager

3. Mice And Other Pointed Devices

27 Posts

March 7th, 2016 11:00

I don't have the "Dell Touchpad" item in the list of "Mice and other pointing devices".

By default I have only these:
HID-compliant mouse
PS/2 Compatible Mouse

When I'm connecting external mouse, I'm getting new "HID-compliant mouse" in addition.

What should I specific install to fix that? Where can I find the download for it?
(OS: Win 10 x64 bit, Dell Inspiron 5559)

Thanks for your help.

4 Operator

 • 

6.4K Posts

March 7th, 2016 11:00

:emotion-2:

Dell Product Support page (Inspiron 5559):

www.dell.com/.../drivers;

27 Posts

March 7th, 2016 13:00

Should I need to install all the drivers in the "Mouse..." section?

Because I had already installed the "Dell Touchpad Driver" and nothing has been changed

There are also:
Intel RealSense Driver
Dell Unifying Application

4 Operator

 • 

6.4K Posts

March 7th, 2016 14:00

:emotion-2:

Do you see Dell Touchpad Driver in Device Manager ? If yes, press the windows key and the X key at the same time, click Control Panel and then Hardware And Sound. Under Devices and Printers, click on Mouse. You should see the "Mouse Properties", hopefully you see Dell Touchpad as well.

27 Posts

March 7th, 2016 15:00

No, I don't see it as I wrote it before.
This is actually the problem, for some reason the installation is not add it to the Device Manager:
Input_Driver_KXG38_WN32_19.0.15.2_A01

Is there any issue with the installation? Because I saw maybe I should do it manually by extract the installation etc.
What to do now?

Thanks.

4 Operator

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6.4K Posts

March 8th, 2016 08:00

Is there any issue with the installation? Because I saw maybe I should do it manually by extract the installation etc.

:emotion-2:

I'm assuming you have downloaded the Touchpad driver but yet haven't run the file. If I'm correct, you should see the file in PC (Downloads or Documents) or listed under Programs & Features. Please click on link below......

EDIT/ FAQs- Drivers and Downloads / How to Download and Install a Driver?

www.dell.com/.../SLN128938

4 Operator

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6.4K Posts

March 8th, 2016 08:00

Or......

:emotion-2:

Drivers by System Analysis or Detect Drivers / How do I download and install drivers using Detect Drivers?

www.dell.com/.../SLN179161

27 Posts

March 8th, 2016 10:00

No, as I said already, I ran the exe file and chose "INSTALL".
But nothing changed even after restart.

So I asked you if I need to try the manual way with the "EXTRACT" option, or there any other reason why the simple installation isn't working?

Second, the Dell system detect is stuck on number 2 (on both browsers, Chrome and IExplorer)
 

4 Operator

 • 

6.4K Posts

March 8th, 2016 11:00

:emotion-6:.....sorry, I couldn't be of help.

However, you can contact Dell Technical Support at 1-800-288-4410 or 1-800-624-9896 for further assistance. You can also click on the link below for Technical Support as well.

www.dell.com/.../contactus

  

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