Was it ever able to work? Do you have a antivirus program? Did you do a system restore? When it boots up and press f8 are you able to get to the Safe Mode? You might have to fdisk and start all over. Do you have all the CDs that came with the computer?
Start with the diagnostics. If they show nothing (do the 2-hour in depth hard drive scan - NOT the quick 10-minute test), then boot in Safe Mode. If you can get into Safe Mode, look at the event viewer (start-run-eventvwr.msc) to see what's causing the problem.
If you can't get into Safe Mode and can't get help with the system, you can always restore it to as-shipped condition with CTRL-F11 (power on, press CTRL-F11 once, and follow the prompts).
Do this ONLY once you've backed up what you need, as it will wipe out anything added to the system since you received it.
It has worked since i bought it in April of 2005. I have McCaffee, which obviously didn't work. I have never tried a "safe mode" didn't know what that is. What id fdisk? I have whatever came with the notebook, so if the disks are there, then yes. Please describe what i should do in detail (i'm a blonde when it comes to this)
It is more than likely you are suffering with a software problem but to be sure I suggest you keep tapping F12 at startup and on the one-off boot screen menu you select diagnostic. A clean bill of health from the diagnostic program should eliminate a hardware fault.
As I doubt you received an XP CD with your laptop, it would appear that the easiest route to adopt would be for a system restore which you can do by pressing ctrl+F11 at startup. Please be aware that doing such a restore will revert the laptop to the way you received it from Dell. All your ad programs and data will be overwritten and lost.
I fixed it!!! Yeah! Taping F12 did NOT work, what the other person replied did, completely wiping out all data and resetting it.
I have been told by a lot people that the "blue screen virus" is real, does exist, and has infected thousands of computers. Thanks for all the replies.
blum_amy
71 Posts
0
March 8th, 2006 21:00
ejn63
9 Legend
•
87.5K Posts
0
March 8th, 2006 22:00
If you can't get into Safe Mode and can't get help with the system, you can always restore it to as-shipped condition with CTRL-F11 (power on, press CTRL-F11 once, and follow the prompts).
Do this ONLY once you've backed up what you need, as it will wipe out anything added to the system since you received it.
MsPalms
8 Posts
0
March 8th, 2006 22:00
bacillus
2 Intern
•
14.4K Posts
0
March 8th, 2006 22:00
The Blue Screen Virus is a new one on me!
It is more than likely you are suffering with a software problem but to be sure I suggest you keep tapping F12 at startup and on the one-off boot screen menu you select diagnostic. A clean bill of health from the diagnostic program should eliminate a hardware fault.
As I doubt you received an XP CD with your laptop, it would appear that the easiest route to adopt would be for a system restore which you can do by pressing ctrl+F11 at startup. Please be aware that doing such a restore will revert the laptop to the way you received it from Dell. All your ad programs and data will be overwritten and lost.
MsPalms
8 Posts
0
March 9th, 2006 14:00
I fixed it!!! Yeah! Taping F12 did NOT work, what the other person replied did, completely wiping out all data and resetting it.
I have been told by a lot people that the "blue screen virus" is real, does exist, and has infected thousands of computers. Thanks for all the replies.
MsPalms
8 Posts
0
March 9th, 2006 14:00