What if my warranty has expired? Can i still download the driver and install it?

So do i need to uninstall and delete the ATI Mobility Radeon HD5470?

The error message was about the display driver AMD so is this the one?

Hi braddalton, 

You can uninstall and reinstall the display driver for your computer following the steps below: 

Uninstall and re install the drivers:

• Click on “Start” and right click on “Computer”.
• Click on “Manage”.
• Click on “Device Manager”.
• Under “ Display adapters”, you will find the video driver listed.
• Right click on it and click on “uninstall”. (Check the driver installed on your system and re-install the video driver from the below steps accordingly).
• Check the box to delete the software.
• Restart your system and click on the below link:

 http://dell.to/OukFUO

• Enter the Service Tag of your system or select system model.
• Select the Operating System.
• You will find the video driver under category “Video”.
• Click on the video driver depending on the video card your system has. (Install the same video driver which you uninstalled from “Device Manager”.
• Click on “Download File”.
• Select “For Single File Download via Browser”.
• Click on “Download Now”.
• Save the driver on your desktop.
• Once the driver is saved on desktop, right click on it and select “Run as administrator”.
• Install the video driver by following the on screen instructions.
• Restart your computer and see if it works perfectly fine.

Please reply in case you have any further questions.

Where the direct download link for the driver software i need?

So do i need to uninstall and delete the ATI Mobility Radeon HD5470?

The error message was about the display driver AMD so is this the one?

Is this the download i need?

Drivers for OS Deployment (2)

Do i need to firstly follow these instructions from your previous answer

Hi braddalton, 

You can uninstall and reinstall the display driver for your computer following the steps below: 

Uninstall and re install the drivers:

• Click on “Start” and right click on “Computer”.
• Click on “Manage”.
• Click on “Device Manager”.
• Under “ Display adapters”, you will find the video driver listed.
• Right click on it and click on “uninstall”. (Check the driver installed on your system and re-install the video driver from the below steps accordingly).
• Check the box to delete the software.
• Restart your system and click on the below link:

Hi braddalton,

I can provide you the direct link for the Display driver which is compatible with the following cards:

• ATI Mobility Radeon™ HD 5650
• ATI Mobility Radeon HD 5470 / HD4200
• ATI Mobility Radeon™ HD 550v

You can find the display driver for ATI Mobility Radeon HD5470 from the link below:

http://dell.to/QgajIe

• Click on “Download File”.
• Select “For Single File Download via Browser”.
• Click on “Download Now”.
• Save the driver on your desktop.
• Once the driver is saved on desktop, right click on it and select “Run as administrator”.
• Install the video driver by following the on screen instructions.
• Restart your computer and see if it works perfectly fine. If the issue still persists, you need to update the system BIOS.

Note: Make sure the ac adapter is connected and the battery is charged 10% or above to update the BIOS. Also, disconnect all the external peripherals (like printers, scanners, or any USB device) before updating the BIOS.

Click on the below link to download and install the system BIOS:

http://dell.to/TnECTC

• Click on “Download File”.
• Select “For Single File Download via Browser”.
• Click on “Download Now”.
• Save the BIOS on your desktop.
• Once the BIOS is downloaded on the desktop, right click on it and select “Run as administrator”.
• Follow the prompts on screen to install latest BIOS.

If the issue is still not resolved, you can click on the link below to download the display drivers from the manufacturer's website:

http://bit.ly/NrPxKN

• Click to download AMD Mobility Radeon™ Driver Verification Tool.
• Follow the prompts on screen to download the video driver.
• Restart your computer to see if the issue is resolved.

Please reply in case you have any further questions.

Done this. How do i test to see they have been successfully replaced and run a diagnostic to find out what caused the problem?

At times drivers get corrupted, and can cause issues with machine. Diagnostics can be run to check hardware functionality. However, to determine the root cause may not be possible.

Τo check if the driver is successfully installed, you can check Device Manager of your computer (If there is any yellow exclamation markor red cross on any of devices).

To check if the system Hardware is working perfectly fine, you can run a diagnostic test on your computer form the link below:

http://dell.to/P1J7z6

Choose on the diagnostic type you want to run and click on Run diagnostics.

Please reply in case you have any further questions.

It crashed again even though i replaced the driver. What do i do?

The crash reports state that it first crashed in 12/2010.

Can i send you the crash reports?

And where do i put 100gb of backup?

Even after updating the drivers if you are facing the same issue, it could be an issue with system Hardware or Operating system. 

To perform the Hardware diagnostics, follow the steps:

• Turn off the computer; press and hold the key, push the power button and release the keys simultaneously.
• A blue screen will appear stating Pre-boot System Assessment.
• A screen will appear with a message 'Were color bars displayed? (Y/N).
• Press 'Y' key if the color bars are displayed properly.
• If you get any error code, make a note of it and continue testing.
• Please share the error codes if any.
• Run test till you get the following message:  "Would you like to run remaining memory tests? It might take up to 30 minutes ". Press N.

If the diagnostic test passes, then it is an issue with the Operating system and we may need to restore it to factory defaults.

Note: PC restore will lead to data (pictures, documents, programs, music) loss. Please perform a data backup prior to this step. Please disconnect any external peripherals as well.

To perform PC restore:-

• Restart PC, press 3-4 times when the Dell logo appears.
• Advanced Boot Options menu appears, ‘Repair your Computer' is highlighted, press Enter. (Use the arrow keys to highlight your choice)
• Windows is loading files screen appears. Wait for it to load.
• System Recovery Options prompt appears. Specify the language and keyboard input that you want, and then click ‘Next’.
• Log in as a user who has administrative credentials; select the username from the drop-down list, type the password and click OK.
• Choose a Recovery Tool Window appears, select Dell Data Safe Restore and Emergency Backup.
• The Welcome screen will show 2 options; Restore computer and preserve my new or changed files and Select other System Backup and more options. Select the second option (Select other System Backup and more options) and click Next.
• The next window shows these options; Backup Files and folders and Restore my computer. Select ‘Restore my computer’.
• Select the Factory Image and click ‘Next’.
• The next window shows 2 options; 'Preserve new or changed files before restoring to selected System Backup' and 'Restore without preserving new or changed files'. Select the second option (Restore without preserving new or changed files) and click Next.
• A prompt appears stating that your computer is about to be restored all data currently on your computer will be deleted and replaced with your selected Full System Backup. If an Emergency File & Folder Backup was created, it will still be saved in the location you selected. Click 'Yes, continue' and click Next.
• PC restore will initiate. Once done, click Restart.
• Follow the onscreen instructions to create a user account.

You can also refer to Article ID: 125843 on support.dell.com. Visit the website and enter the article ID in the search box.

Keep me posted with the results.

This diagnostic doesn't work. It doesn't run.

Your answers seem very automated and haven't yet resulted in a real solution that fixes the problem.

The Dell warranty is a scam.

The first crash happened 1 month after the delivery of the computer. This is what the crash reports have stated.

Also, the solution cannot be downloaded either.