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19108
October 25th, 2014 16:00
How to get into the advanced startup menu?
Hello. I have Inspiron 15Z and I have a problem. I've installed a driver for Windows 7 (I have Windows 8) and after the installation, the wizard wanted me to reboot my PC. I clicked yes and after reboot I could only see the Dell logo (the "loading dots" under the logo don't appear. I can see only the dell logo) and after 30 seconds it shows me a bluescreen with message "Your PC needs to be repaired". I turned off my PC and turned it on again. I was trying to get into the advanced startup menu by pressing F8/Ctrl+F8/Shift/F5 but the only thing I got after pressing F8 was : Preparing for automatic repair and then information about trying to find problems and then it says says that I can try to restore my computer to the last point when the PC was working correctly. I press "Restore" and again I see the Dell logo without text and anything. It just stands at this moment and nothing happens.
I wanted to get into the advanced startup menu because I wanted to run the Dell Backup and Recovery from there but I can't get in it.
Is there any method to access the startup menu or to access the Dell Backup and Recovery?
I have no CD with the operating system. I got no CDs with my computer.
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Jemoslaw
6 Posts
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October 26th, 2014 01:00
I don't know if I'm doing something wrong but it doesn't work. I made a video.
Before making the video, I was trying to do it like in the video, and even the automatic repair didn't start up.
In the video, the automatic repair shows instead of the advanced startup.
Am I doing anything wrong?
I've made mistakea in my first post.
The laptop is: Inspiron 15R-5521.
DELL-Ravi Ch
7 Technologist
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7.1K Posts
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October 26th, 2014 01:00
Hi Jemoslaw,
Switch ON the system and switch OFF the system 3 to 4 times when the Dell logo appears. This will make the system to go into ‘Windows 8 Advanced Startup Options’ screen. Please select Troubleshoot option and choose the REFRESH option so that it refreshes the windows operating system or RESET option will completely reinstall the operating system on the computer but you will loss all data and you will need to reinstall the drivers.
Note: You may loss all of the data for performing above steps backup all data from the system before proceeding with steps.
DELL-Ravi Ch
7 Technologist
•
7.1K Posts
0
October 30th, 2014 12:00
Hi Jemoslaw,
The operating system seems to be corrupted. Please private message us the system service tag so that we can check and assist you further.