During BIOS update verify that the computer is connected to an AC Adapter.
Disconnect any third party peripherals connected to the computer before performing BIOS update.
Do not turn off the computer during the BIOS update.
Do not restart the computer during the BIOS update.
Note: Plug your computer to a good, working wall jack before you update the BIOS. If you experience a loss of AC power or a significant voltage sag/spike during the BIOS flash, you will either have to buy a new BIOS chip or buy a new motherboard.
Kindly private message me the service tag so that I can take the case forward. To private message the service tag click my User name and click Start conversation.
I have a dell also - new - the problem is that the game overheats any laptop. I have a small table top fan that I placed right next to the laptop and I turn it on when I play the game. It cools off the laptop. The first time I played the game it will shut down after about 30 minutes. Now, it doesn't do that at all. Hope this helps.
ejn63
9 Legend
•
87.5K Posts
0
June 6th, 2013 20:00
With a 5-year old system, it's time to replace the thermal pad that sits between the CPU and heatsink and the GPU (if discrete) and heatsink.
sgirl19
2 Posts
0
June 6th, 2013 20:00
Thank you for the response! I'll mention this to Dell when I contact them again.
Dell-Rajesh R
4 Operator
•
3.3K Posts
0
June 7th, 2013 03:00
Hi sgirl19,
You may try a BIOS update on the computer.
http://dell.to/1bbXDgl
Note: Plug your computer to a good, working wall jack before you update the BIOS. If you experience a loss of AC power or a significant voltage sag/spike during the BIOS flash, you will either have to buy a new BIOS chip or buy a new motherboard.
Kindly private message me the service tag so that I can take the case forward. To private message the service tag click my User name and click Start conversation.
Awaiting your response!
clorett
1 Message
0
October 9th, 2013 12:00
I have a dell also - new - the problem is that the game overheats any laptop. I have a small table top fan that I placed right next to the laptop and I turn it on when I play the game. It cools off the laptop. The first time I played the game it will shut down after about 30 minutes. Now, it doesn't do that at all. Hope this helps.