Inspiron 15-7559 boot problem

Question

My laptop will not boot. I get the Dell logo and then the white dots spinning in a circle but that is where it stops.  I tried doing a Bios recovery by using Esc+Ctrl. I was able to do the Bios recovery  but upon restart I get the same results.  Any suggestions on what is wrong?    This issue started when I was restarting the computer after an iTunes update and while it was shutting down I pulled my iPhone USB out before it had turned off, might have affected the shutdown/restart process? Thanks in advance! Mike

DELL-Jesse L · Accepted Answer

MIKE-J-J  Try booting into safe mode by starting the computer and tapping the F8 key. Choose Safe Mode. Uninstall the apple update. Restart the computer.

Saltgrass · Answer

You have tried reinserting the iPhone?  Since it was an iTunes situation, it would not hurt, maybe it is waiting to complete an install.

mike-j-j · Answer

Thank you Jesse!  I wasn't able to boot in Safe Mode but F8 allowed me to reinstall Windows 10 and keep all of my files.

Locked Topics – Laptops General

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