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paul gouves

2 Posts

5612

November 10th, 2017 00:00

Inspiron 15 7577 WIFI driver update fails

when using SupportAssist, it advises me that a new driver for the 8265 WIFI card is available, it downloads and finishes but fails to update the driver.

new version 19.70.1.1 A08

old version 19.50.1.6

DELL-Jesse L

Moderator

 • 

16.7K Posts

November 10th, 2017 04:00

paul gouves,

Does it give an error? Go to the link below and manually update the driver. 

Inspiron 7577 Drivers, Downloads and Manuals

paul gouves

2 Posts

November 10th, 2017 08:00

error message is:- Exception: Configuration Error: Unable to apply configuration: mup

manual update fails as well.

sean.kearney77

2 Posts

November 10th, 2017 15:00

I'm having the same problem.  

sean.kearney77

2 Posts

November 10th, 2017 15:00

I'm having the same problem with SupporAssist.  It fails to update.  I have also manually downloaded and tried installing the driver.  It fails with the same error.

਍਍[11/10/17 17:12:57] Update Package Execution Started

[11/10/17 17:12:57] Original command line: "C:\ProgramData\PCDr\6875\Drivers\Intel-8265-WIFI-Driver_4C2PC_WIN_19.70.1.1_A08.EXE" /s

[11/10/17 17:12:57] DUP Framework EXE Version: 3.6.0.4

[11/10/17 17:12:57] DUP Release: 4C2PCA08

[11/10/17 17:12:57] Initializing framework...

[11/10/17 17:12:57] Data in smbios table is (hex)value = a , Chasis type (hex)value = a , System type is : Client

[11/10/17 17:12:57] User Command: unattended

[11/10/17 17:12:57] DUP Capabilities Value: 35651583 (0x21FFFFF)

[11/10/17 17:12:57] DUP Vendor Software Version: 19.70.1.1

[11/10/17 17:12:57] Local System/Model Compatible with this Package? Yes

[11/10/17 17:12:57] Local System OS Version: 10.0.0.0

[11/10/17 17:12:57] OS Compatible with this Package? Yes

[11/10/17 17:12:57] Local System OS Language: EN

[11/10/17 17:12:57] Language Compatible with this Package? Yes

[11/10/17 17:12:57] Identified Behavior : unattended

[11/10/17 17:12:57] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\1C0279~1\miniunz.exe

[11/10/17 17:12:57] Extraction-arguments:  -x C:\PROGRA~3\PCDr\6875\Drivers\INTEL-~1.EXE -o -d C:\PROGRA~3\dell\drivers\1C0279~1

[11/10/17 17:13:09] Extraction-GetExitCode: 0

[11/10/17 17:13:09] Identified Behavior : unattended

[11/10/17 17:13:09] Temporary payload log file name: C:\ProgramData\dell\drivers\1c02791d-fdd0-4cf3-aaf5-bbb59b415707\DUP8FD2.tmp

[11/10/17 17:13:09] Translated Command Line : mup.exe /q /v"/c mup" /l:"C:\ProgramData\dell\drivers\1c02791d-fdd0-4cf3-aaf5-bbb59b415707\DUP8FD2.tmp"

[11/10/17 17:13:09] Path : C:\ProgramData\dell\drivers\1c02791d-fdd0-4cf3-aaf5-bbb59b415707

[11/10/17 17:13:09] Identified Behavior : unattended

[11/10/17 17:13:14] Append Vendor Software Log: C:\ProgramData\dell\drivers\1c02791d-fdd0-4cf3-aaf5-bbb59b415707\DUP8FD2.tmp

[11/10/17 17:13:14]

--- Start of Vendor Software Log ---

[11/10/17 17:13:14] ASCII payload log file detected.

[11/10/17 17:13:14] ****************************************

MUP started: Fri Nov 10 17:13:09 2017

Command Line: C:\ProgramData\Dell\drivers\1c02791d-fdd0-4cf3-aaf5-bbb59b415707\mup.exe /q /v/c mup /l:C:\ProgramData\dell\drivers\1c02791d-fdd0-4cf3-aaf5-bbb59b415707\DUP8FD2.tmp

****************************************

Execute: setup.exe   /q /c mup

Error: setup.exe exited with return code: -1

MUP finished: Fri Nov 10 17:13:13 2017

Exiting with Return Code: -1

[11/10/17 17:13:14]

--- End of Vendor Software Log ---

[11/10/17 17:13:14] Vendor Software Return Code: 4294967295

[11/10/17 17:13:14] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[11/10/17 17:13:14] Name of Exit Code:

[11/10/17 17:13:14] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[11/10/17 17:13:14] Exit Code set to: 1 (0x1)

[11/10/17 17:13:14] Result: FAILURE

[11/10/17 17:13:14] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[11/10/17 17:13:14] Name of Exit Code:

[11/10/17 17:13:14] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[11/10/17 17:13:14] Execution terminated at date-time 11/10/17 17:13:14

[11/10/17 17:13:14] ######

਍਍[11/10/17 17:24:34] Update Package Execution Started

[11/10/17 17:24:34] Original command line: "C:\ProgramData\PCDr\6875\Drivers\Intel-8265-WIFI-Driver_4C2PC_WIN_19.70.1.1_A08.EXE" /s

[11/10/17 17:24:34] DUP Framework EXE Version: 3.6.0.4

[11/10/17 17:24:34] DUP Release: 4C2PCA08

[11/10/17 17:24:34] Initializing framework...

[11/10/17 17:24:34] Data in smbios table is (hex)value = a , Chasis type (hex)value = a , System type is : Client

[11/10/17 17:24:34] User Command: unattended

[11/10/17 17:24:34] DUP Capabilities Value: 35651583 (0x21FFFFF)

[11/10/17 17:24:34] DUP Vendor Software Version: 19.70.1.1

[11/10/17 17:24:34] Local System/Model Compatible with this Package? Yes

[11/10/17 17:24:34] Local System OS Version: 10.0.0.0

[11/10/17 17:24:34] OS Compatible with this Package? Yes

[11/10/17 17:24:34] Local System OS Language: EN

[11/10/17 17:24:34] Language Compatible with this Package? Yes

[11/10/17 17:24:34] Identified Behavior : unattended

[11/10/17 17:24:34] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\8A9601~1\miniunz.exe

[11/10/17 17:24:34] Extraction-arguments:  -x C:\PROGRA~3\PCDr\6875\Drivers\INTEL-~1.EXE -o -d C:\PROGRA~3\dell\drivers\8A9601~1

[11/10/17 17:24:41] Extraction-GetExitCode: 0

[11/10/17 17:24:41] Identified Behavior : unattended

[11/10/17 17:24:41] Temporary payload log file name: C:\ProgramData\dell\drivers\8a960199-96f7-4952-9c5a-742c9a0b7f07\DUP4D8.tmp

[11/10/17 17:24:41] Translated Command Line : mup.exe /q /v"/c mup" /l:"C:\ProgramData\dell\drivers\8a960199-96f7-4952-9c5a-742c9a0b7f07\DUP4D8.tmp"

[11/10/17 17:24:41] Path : C:\ProgramData\dell\drivers\8a960199-96f7-4952-9c5a-742c9a0b7f07

[11/10/17 17:24:41] Identified Behavior : unattended

[11/10/17 17:24:45] Append Vendor Software Log: C:\ProgramData\dell\drivers\8a960199-96f7-4952-9c5a-742c9a0b7f07\DUP4D8.tmp

[11/10/17 17:24:45]

--- Start of Vendor Software Log ---

[11/10/17 17:24:45] ASCII payload log file detected.

[11/10/17 17:24:45] ****************************************

MUP started: Fri Nov 10 17:24:41 2017

Command Line: C:\ProgramData\Dell\drivers\8a960199-96f7-4952-9c5a-742c9a0b7f07\mup.exe /q /v/c mup /l:C:\ProgramData\dell\drivers\8a960199-96f7-4952-9c5a-742c9a0b7f07\DUP4D8.tmp

****************************************

Execute: setup.exe   /q /c mup

Error: setup.exe exited with return code: -1

MUP finished: Fri Nov 10 17:24:45 2017

Exiting with Return Code: -1

[11/10/17 17:24:45]

--- End of Vendor Software Log ---

[11/10/17 17:24:45] Vendor Software Return Code: 4294967295

[11/10/17 17:24:45] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[11/10/17 17:24:45] Name of Exit Code:

[11/10/17 17:24:45] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[11/10/17 17:24:45] Exit Code set to: 1 (0x1)

[11/10/17 17:24:45] Result: FAILURE

[11/10/17 17:24:45] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[11/10/17 17:24:45] Name of Exit Code:

[11/10/17 17:24:45] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[11/10/17 17:24:45] Execution terminated at date-time 11/10/17 17:24:45

[11/10/17 17:24:45] ######

਍਍[11/10/17 17:34:27] Update Package Execution Started

[11/10/17 17:34:27] Original command line: "C:\Users\seank\Downloads\Intel-8265-WIFI-Driver_4C2PC_WIN_19.70.1.1_A08.EXE"

[11/10/17 17:34:27] DUP Framework EXE Version: 3.6.0.4

[11/10/17 17:34:27] DUP Release: 4C2PCA08

[11/10/17 17:34:27] Initializing framework...

[11/10/17 17:34:27] Data in smbios table is (hex)value = a , Chasis type (hex)value = a , System type is : Client

[11/10/17 17:34:28] logo.png

[11/10/17 17:34:40] User Command: attended

[11/10/17 17:34:40] DUP Capabilities Value: 35651583 (0x21FFFFF)

[11/10/17 17:34:40] DUP Vendor Software Version: 19.70.1.1

[11/10/17 17:34:40] Local System/Model Compatible with this Package? Yes

[11/10/17 17:34:40] Local System OS Version: 10.0.0.0

[11/10/17 17:34:40] OS Compatible with this Package? Yes

[11/10/17 17:34:40] Local System OS Language: EN

[11/10/17 17:34:40] Language Compatible with this Package? Yes

[11/10/17 17:34:40] Identified Behavior : attended

[11/10/17 17:34:40] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\5A51F9~1\miniunz.exe

[11/10/17 17:34:40] Extraction-arguments:  -x C:\Users\seank\DOWNLO~1\INTEL-~2.EXE -o -d C:\PROGRA~3\dell\drivers\5A51F9~1

[11/10/17 17:34:47] Extraction-GetExitCode: 0

[11/10/17 17:34:47] Identified Behavior : attended

[11/10/17 17:34:47] Temporary payload log file name: C:\ProgramData\dell\drivers\5a51f966-84d5-439a-9161-598646649bc1\DUP94C7.tmp

[11/10/17 17:34:47] Translated Command Line : mup.exe /v"/c mup" /l:"C:\ProgramData\dell\drivers\5a51f966-84d5-439a-9161-598646649bc1\DUP94C7.tmp"

[11/10/17 17:34:47] Path : C:\ProgramData\dell\drivers\5a51f966-84d5-439a-9161-598646649bc1

[11/10/17 17:34:47] Identified Behavior : attended

[11/10/17 17:34:58] Append Vendor Software Log: C:\ProgramData\dell\drivers\5a51f966-84d5-439a-9161-598646649bc1\DUP94C7.tmp

[11/10/17 17:34:58]

--- Start of Vendor Software Log ---

[11/10/17 17:34:58] ASCII payload log file detected.

[11/10/17 17:34:58] ****************************************

MUP started: Fri Nov 10 17:34:47 2017

Command Line: C:\ProgramData\Dell\drivers\5a51f966-84d5-439a-9161-598646649bc1\mup.exe /v/c mup /l:C:\ProgramData\dell\drivers\5a51f966-84d5-439a-9161-598646649bc1\DUP94C7.tmp

****************************************

Execute: setup.exe   /c mup

Error: setup.exe exited with return code: -1

MUP finished: Fri Nov 10 17:34:58 2017

Exiting with Return Code: -1

[11/10/17 17:34:58]

--- End of Vendor Software Log ---

[11/10/17 17:34:58] Vendor Software Return Code: 4294967295

[11/10/17 17:34:58] logo.png

[11/10/17 17:34:58] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[11/10/17 17:34:58] Name of Exit Code:

[11/10/17 17:34:58] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[11/10/17 17:34:58] Exit Code set to: 1 (0x1)

[11/10/17 17:34:58] Result: FAILURE

[11/10/17 17:35:00] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Intel-8265-WIFI-Driver_4C2PC_WIN_19.70.1.1_A08.txt

Saltgrass

3 Apprentice

 • 

4.3K Posts

November 11th, 2017 04:00

The log doesn't seem to be much help because it gives exit codes and Return codes but cannot seem to find what they mean.  

My experience recently with manual installs is you will get a popup asking if you want to Repair or Uninstall the Driver package.  On both occasions, I have uninstalled the drivers for the device, once manually in Device Manger, and the next time I ran the installer it offered to just Install and completed normally.

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