I'm looking into the exact same problem. My Inspiron 17 7000 has been working beautifully, but all of a sudden doesn't realize that it has a touch screen. I tried reinstalling the driver, and restarted, but nothing has changed.
Inspiron 17 7000 Laptop - Same issue, touch screen stopped working after 6 months light use. Call center updated BIOS. Did not solve issue. Tech came out and replaced screen and armrest, keyboard surround. Touchscreen worked and when I went to use the next day got blue screen at start up and computer would not get to Dell Logo screen. Tech came out again and replace motherboard. Touchscreen still does not work. Think it as to be a driver issue. In device manager the monitor is listed as generic pnp. That does not seem right? Frustrated with Dell Customer Service and lack of resolution.
After doing research into this issue it would appear that this is a common problem with these laptops which Dell have no answer to. I purchased my refurbished 17 7000 in May and by August the screen completely went dead. Last week an engineer came to replace the battery and motherboard (second time this has had to be done) and now I have no touch capabilities on the screen. I have looked at the service history of my laptop and it would appear that the original owner of my laptop returned the computer for exactly the same reason way back in Feb after the LCD Cover Assembly, FHD, LG, TCH, 7737 was replaced in December 2013 and again in January 2014. Due to the poor service history of my laptop Dell has asked me to return it to them so they can run a full diagnostic on the system. Now I will have to wait 3to 10 working days for them to return or replace my system. Very frustrating
Laptop was returned today from the Dell Collect and Repair Service. It had been with them since the 19th November. 2014. .The repair service sheet claims that they replaced the keyboard, Optical drive and yes the LCD display. The hard drive and the OS I had asked Dell not to touch as I have replaced my hard drive with a Samsung SSD and did not have the time to make a back up of the system prior to returning it for repair. I was so excited today and was tracking the progress of the delivery on line like the sad pr*ck I am!
I can't express how peed off I was to switch on the system only to find that touch functionality still is not working with my screen even though Dell has allegedly replaced my old faulty screen with this "new" non working replacement
I hit the roof and went to town with tech support today - language was used that can not be repeated in a respectable forum like this! Dell have agreed to come out to me tomorrow to change the LCD and also the motherboard again!.
I suspect in my case that it is the motherboard which might be at fault as it was after a change of motherboard early last month that I lost the touch functionality of my screen. I am absolutely sure it is unlikely to be a software issue as I have deliberately removed my main hard drive and replaced it with another test hard drive and then reinstalled the OS 3 times on the test drive, This included reinstalling all the drivers from the Dell Support site for my Inspiron. Still my touch screen does not appear in device manager under Human Interface Device, and system properties continues to state that I have "no pen or touch input is available for this display"
I have made it clear to Dell today that the engineer they send tomorrow will not leave my property until my system has been thoroughly tested in my home and if my laptop is still not working after this latest round of repairs then they must ship me a brand new system given the service history of this system!
I have truly lost all confidence in Dell Technical Support and customer services, Together we have spent several hours going through the on board diagnostic tests on the system and remote access to download and install chipset, graphics and touch pad drivers all which have failed to resolve the problem. I am beginning to feel that tech support have a check list response to problem resolutions and never check to see what they have already advised as I always seem to be told to try the same solutions over and over.
To any one from Dell who might be monitoring these forums. Tomorrow will be your LAST chance to resolve this problem for me or I will be expecting a new WORKING replacement or upgrade!!!!
It's bad enough having to deal with the faulty product but the poor customer service your customers are receiving over this issue borders on being blatantly disrespectful and must cease!
They have replaced my motherboard and it did niot fix for me. They also updated bios. Have they done any software patch? My device manager says my monitor is generic plug and play and it seems that can't be right?
MoonPig
2 Posts
0
July 9th, 2014 14:00
Maruk
1 Message
0
July 6th, 2014 00:00
I'm looking into the exact same problem. My Inspiron 17 7000 has been working beautifully, but all of a sudden doesn't realize that it has a touch screen. I tried reinstalling the driver, and restarted, but nothing has changed.
eginak
4 Posts
0
September 26th, 2014 01:00
Inspiron 17 7000 Laptop - Same issue, touch screen stopped working after 6 months light use. Call center updated BIOS. Did not solve issue. Tech came out and replaced screen and armrest, keyboard surround. Touchscreen worked and when I went to use the next day got blue screen at start up and computer would not get to Dell Logo screen. Tech came out again and replace motherboard. Touchscreen still does not work. Think it as to be a driver issue. In device manager the monitor is listed as generic pnp. That does not seem right? Frustrated with Dell Customer Service and lack of resolution.
ardnstiff1
9 Posts
1
November 20th, 2014 23:00
Dell need to consider changing their suppliers of these screens and recall the faulty systems that they have already shipped
ardnstiff1
9 Posts
0
November 20th, 2014 23:00
After doing research into this issue it would appear that this is a common problem with these laptops which Dell have no answer to. I purchased my refurbished 17 7000 in May and by August the screen completely went dead. Last week an engineer came to replace the battery and motherboard (second time this has had to be done) and now I have no touch capabilities on the screen. I have looked at the service history of my laptop and it would appear that the original owner of my laptop returned the computer for exactly the same reason way back in Feb after the LCD Cover Assembly, FHD, LG, TCH, 7737 was replaced in December 2013 and again in January 2014. Due to the poor service history of my laptop Dell has asked me to return it to them so they can run a full diagnostic on the system. Now I will have to wait 3to 10 working days for them to return or replace my system. Very frustrating
ardnstiff1
9 Posts
0
December 2nd, 2014 12:00
UPDATE:
Laptop was returned today from the Dell Collect and Repair Service. It had been with them since the 19th November. 2014. .The repair service sheet claims that they replaced the keyboard, Optical drive and yes the LCD display. The hard drive and the OS I had asked Dell not to touch as I have replaced my hard drive with a Samsung SSD and did not have the time to make a back up of the system prior to returning it for repair. I was so excited today and was tracking the progress of the delivery on line like the sad pr*ck I am!
I can't express how peed off I was to switch on the system only to find that touch functionality still is not working with my screen even though Dell has allegedly replaced my old faulty screen with this "new" non working replacement
I hit the roof and went to town with tech support today - language was used that can not be repeated in a respectable forum like this! Dell have agreed to come out to me tomorrow to change the LCD and also the motherboard again!.
I suspect in my case that it is the motherboard which might be at fault as it was after a change of motherboard early last month that I lost the touch functionality of my screen. I am absolutely sure it is unlikely to be a software issue as I have deliberately removed my main hard drive and replaced it with another test hard drive and then reinstalled the OS 3 times on the test drive, This included reinstalling all the drivers from the Dell Support site for my Inspiron. Still my touch screen does not appear in device manager under Human Interface Device, and system properties continues to state that I have "no pen or touch input is available for this display"
I have made it clear to Dell today that the engineer they send tomorrow will not leave my property until my system has been thoroughly tested in my home and if my laptop is still not working after this latest round of repairs then they must ship me a brand new system given the service history of this system!
I have truly lost all confidence in Dell Technical Support and customer services, Together we have spent several hours going through the on board diagnostic tests on the system and remote access to download and install chipset, graphics and touch pad drivers all which have failed to resolve the problem. I am beginning to feel that tech support have a check list response to problem resolutions and never check to see what they have already advised as I always seem to be told to try the same solutions over and over.
To any one from Dell who might be monitoring these forums. Tomorrow will be your LAST chance to resolve this problem for me or I will be expecting a new WORKING replacement or upgrade!!!!
It's bad enough having to deal with the faulty product but the poor customer service your customers are receiving over this issue borders on being blatantly disrespectful and must cease!
eginak
4 Posts
0
December 2nd, 2014 13:00
They have replaced my motherboard and it did niot fix for me. They also updated bios. Have they done any software patch? My device manager says my monitor is generic plug and play and it seems that can't be right?