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jmmorri69

4 Posts

7118

November 2nd, 2014 15:00

Inspiron 17 user profile trouble

I am still not able to use my laptop as the thing won't or can't load user profile, all I get is the message user profile service failed the logon. I ran the F12 at start up and performed the extended diagnostic test which tells me everything is just peachy. PLEASE HELP THIS WRETCHED SOUL!! Thanks in advance.

Jiptrack

13 Posts

November 6th, 2014 09:00

A very simple fix to the issue is restoring to an earlier date. See complete steps @ user profile service

Dell-Mohammed S

365 Posts

November 2nd, 2014 23:00

Hi jmmorri69,

Welcome to Dell Community.

Please run the diagnostics againto check the hardware functionality. Here are the steps:

  • Restart the system and immediately start tapping the 'F12' key to enter the 'Boot Menu'.
  • Use the 'Down Arrow' key to highlight the 'Diagnostics' option. Press the 'Enter' key.
  • The diagnostics will begin. Please note the exact error message/code, if any appears on the screen.
  • You may also refer to the link http://t.co/AaQdM3JN7f  for more information.

You may refer to the link  http://bit.ly/1xze5n2  for steps on how to navigate to safe mode in windows.

Once you are logged on to safe mode, log on to the administrator account. Please perform the steps given on this link http://dell.to/1eIaCdi.

Hope this helps!

Keep me posted with the results. I’ll be glad to assist.

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