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Inspiron 17R 5720 Possible hard drive crash
I think my hard drive may have crashed. The laptop won't boot up past the Dell logo screen. The only message I get on that screen is "Repairing Disk Errors. This may take over an hour to complete". I left it running for a while and when i came back it went back to the "Diagnosing your PC" message. I was able to run the Dell diagnostic and got this message about the hard drive:
Error Code 2000-0142
Validation 60654
Msg: Hard Drive 0 - S/N etc
Short self test unsuccessful
The computer may have been dropped in the last few weeks. I'd like to know how I can resolve this and (possibly) retrieve any data that may be recoverable.
I think my warranty expires on the 18th of December.
Thanks!
Prateek K
943 Posts
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December 16th, 2013 16:00
Hi flat round,
It seems to an issue with the hard drive. I would suggest you to send me the system Service tag or the Express code of the system in a private message and let me check what the best I can do for you. To send a Private Message, click my User name and Start Conversation.
Please reply if you have further queries.
Thanks & Regards
Prateek K
#iworkfordell
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