Skip to main content

Unsolved

This post is more than 5 years old

Closed

floyd54

1 Message

8076

December 18th, 2004 11:00

Inspiron 3800 Keyboard problems

My keyboard is again not functioning-- AT TIMES-- on certain rows of keys (0, P, ;, /)   In other words, they will work for awhile then all of a sudden stop.  This was a problem before but fixed about 6-12 months ago when the keyboard was replaced by Dell as a factory recall.  I've tried the following:
 
       1. Removing all power and holding down power key for 25 seconds.
       2. Tightened the screws on the bottom
       3. Tried to Flash BIOS (wouldn't let me since my current one was up to date)
       4. Installed brand new memory
       5. Let keyboard sit idle for a long time with no power hooked to it.
       6. Ran Dell Diagnostics and keyboard passed all tests--at least at that time.
Please give me any other advice.  I have yet to pop and clean keys.
 
If anybody knows if Dell is still "liable" for fixing this right since it was an earlier recall, let me know.
 
Floyd 54

Raicard

208 Posts

December 18th, 2004 16:00

the problem is that if they already replaced the keyboard and you are out of warranty then you have 90 days of warranty on the part but you are saying that already passed 6-12 months. I can tell you that you tried almost all the t/s steps and probably you will need to replace the keyboard this time. looks that is an internal problem in the keyboard. if you try an external keyboard that should work without any problem. the other thing is that is random problem so it more hard to isolate the problem.

lldribbler

1 Message

January 1st, 2005 10:00

floyd54.... what factory recall on the keyboard..... i have two of these 3800 and one has the same keyboard problem as you describe..... i never recieved any recall notice..... dribbler

mdchachi

3 Posts

January 4th, 2005 17:00

Check the Latitude forum thread about this issue (see link in the FAQ Q6   http://forums.us.dell.com/supportforums/board/message?board.id=insp_input&message.id=14096). I would try popping out the keyboard, cleaning/reseating the connector, insulating the keyboard from the metal cage as some posters suggest.
 
 

Was this post helpful?

View All

No Events found!

Top