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June 19th, 2016 13:00
Inspiron 5759 - Issue with initialize LCD
Hello,
I am having a issues with my new Inspiron 5759. OS-Windows 10. After install Drivers for VGA-Intel and AMD (from Dell support) the LCD monitor gets black.
Using a second monitor I understood that Windows is working. Device manager lacks of LCD screen as a device.
Also, after the restart (or wake) and plug in power cabel, the laptop always fails to initialize LCD (again black).
Regardless of the settings for "sleep," "hibernate" or "off". I have checked all power setting.
When I use laptop only with battery, LCD works after "wake".
Is there any patch or driver I can install to resolve this?
This is really frustrating from such.
Thanks,
T. Kovachev
DELL-Akshatha M
2 Intern
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1.2K Posts
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June 21st, 2016 04:00
Hi T.KOVACHEV,
Thank you for writing to Dell Community Forum.
Please update the Chipset driver and then the video driver from the Dell Support Site.
Please private message us the service tag of the system along with your email id (Note: please don't mention the service tag or email id on the public forum as it contains your personal information).