No, it wasn't.  My battery died.  My computer messed up again recently.  They replaced the mother board twice.  Then tried to tell me that I needed to send it again so that they could replace it again because that was the only thing they could do.  No one there knows what they're talking about.  Demand to talk to a supervisor if you have to talk to them on the phone.  They still don't know anything, but it's better than the other idiots.  No one has the same information for your computer on their computers either: one says one thing about your problem, another one won't even have your computer registered on their's.  It's impossible.  My laptop won't even work (turn on, or if it's on, it freezes) with a battery in it, so it has to be plugged up at all times even with a new battery that isn't it.  I can't wait to purchase a new laptop.  I hope to maybe throw this laptop from the tallest building I can get in or maybe burn it or run over it a big truck...who knows...