Unsolved
This post is more than 5 years old
2 Posts
0
8359
Inspiron 7720 Touchpad Not Working At All
I purchased the laptop today and the touchpad will not work straight out of the box.
I have uninstalled and reinstalled the drivers (even tried using an older version of the drivers but it also did not work).
FN + F3 will not turn on the adapter.
I use the windows mobility center and press "Turn On" under the Touchpad section and it freezes/nothing happens.
A USB mouse works fine.
This is highly disappointing.
Dell-Rajesh R
3.3K Posts
0
July 14th, 2013 00:00
Hi bhuber2010,
I sincerely apologize for the inconvenience.
Check if the touchpad shows the same behavior in safe mode.
Refer the following link which has steps to boot the computer into Safemode:
http://bit.ly/yFE1MQ
If the issue persists, refer the following link for more troubleshooting:
http://dell.to/YasJlx
Let me know the status.
bhuber2010
2 Posts
0
July 14th, 2013 18:00
Rajesh,
I have booted in safe mode and the touchpad still does not work (a hardward diagnostic scan does not detect the problem as well).
I have also tried all of the instructions listed under the trouble shooting section but to no avail.
Is there anything else that can be done?
Regards,
bhuber2010
Dell-Rajesh R
3.3K Posts
0
July 17th, 2013 09:00
Hi bhuber2010,
Kindly private message me the service tag of the computer so that I can take the case forward. To private message the service tag click my User name and click Start conversation.
Awaiting your response!