Hi Geoff,

Thank you for the quick response. Below is the screen shot how to edit a post:

Click on it and you should be able to edit the post. In case you are not getting this option, the moderator should delete the service tag soon. Please perform the troubleshooting steps and let me know the results.

Please reply if you have any further questions.

Hi Geoff,

Are you facing this issue with adapter plugged in or with the battery only? Also, check if the port is loose where the adapter connects to the system. I will recommend you to change the power plan settings on your system:

1. Click on 'Start'.
2. Click on 'Control Panel'.
3. Click on 'Power options'.
4. Click on 'Change plan settings' depending on the power plan selected on your system.
5. Click the drop down arrow next to 'Dim the Display' and change it to 'Never' for 'On Battery' as well as 'Plugged in'.
6. Click on 'Save changes' and observe your system.

You can also connect an external monitor on your system to check if the same issue occurs.

In case the issue is not resolved, update the system BIOS:

Note: Please save any unsaved data as your system will restart automatically after updating the BIOS. Disconnect all the external peripherals like printer, camera, scanner, external hard drive, flash drive etc. Also, the battery should be charged 10% or above.

• Click on the link: http://dell.to/SPCtk8
• Enter your system's service tag.
• Go to 'BIOS' and select the BIOS.
• Click on 'Download Now'.
• Select 'Single-file Download' and click on 'Continue'.
• Click on 'Run' and follow the on screen instructions.

I have made a note of the service tag of your system. Please remove the service tag from this forum for security issues.

Keep me posted. Please reply for any further questions.